Thema "Re: I've got an unstable connection" in Störungen im Kabel-Netz

I've got an unstable connection

WooCash95 — Sun, 20 Jun 2021 08:31:40 GMT

My internet is really unstable, I've got an Red Internet & Phone 1000 contract with Vodafone, but ever since I got the router delivered, my internet is unusable. I'm having problems with slow speeds, ping spikes, packet loss, and router randomly losing connection for 5-10 minutes every couple hours. I tried to reach helpline, but I was told they can only speak German, and mine is not good enough to understand, so I was told to write here.

Betreff: I've got an unstable connection

WooCash95 — Sun, 20 Jun 2021 08:38:03 GMT

In which state do you live: Schleswig-Holstein, Lübeck 23558
Which contract do you have: Red Internet & Phone 1000
Which modem/router do you use: Vodafone Station
Do you use a rental device from us or do you have your own device: I rent device
Which error occurs: Slow speed, high ping, packet loss, unstable connection
How is your end device connected to the modem: LAN
Which browser do you normally use: Google Chrome
Which operating system do you have on your computer: Windows 10
Beginning and period of the disturbance: Since May everyday until now
Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox: I attached screenshot from docsis status
What measures were taken by the fault hotline (available at 0800-5266625)? None, I was sent off due to lack of understanding German language

Betreff: I've got an unstable connection

WooCash95 — Sun, 20 Jun 2021 08:40:16 GMT

Website doesn't let me upload screenshot for some reason.

Betreff: I've got an unstable connection

Kunde_2343621 — Sun, 20 Jun 2021 13:33:42 GMT

I live in 23556 and my Internet Cable is also unusable. Low Rates and Disconnects.

Re: I've got an unstable connection

Jens — Mon, 21 Jun 2021 09:16:35 GMT

Hello WooCash95,

welcome to our community.

Did you checked all the cables? When does it happen in the day?

Let me know also your personal data (complete name, date of birth, customernumber and full address) in a pm to me.

Let me know here when you have sent the pm.

Regards

Jens

Re: I've got an unstable connection

WooCash95 — Mon, 21 Jun 2021 09:58:29 GMT

I've sent you private message with all my details. It happens all the time pretty much, every couple hours my internet disconnects, half the day i have slow internet etc. it's been everyday for over the last month and a half.

Re: I've got an unstable connection

Jens — Tue, 22 Jun 2021 07:05:15 GMT

Hey WooCash95,

we have an other date of bith in the customer data. Can you check this please and sent a new pm?

Regards

Jens

Re: I've got an unstable connection

WooCash95 — Wed, 23 Jun 2021 08:30:53 GMT

I have sent you a private message with scan of my documents and everything. Could you please help me? Thanks

Re: I've got an unstable connection

Moni_GK — Thu, 24 Jun 2021 09:38:46 GMT

Hello WooCash95,

the error here is a return path interferer. It is an interference signal on the line. We are on it. I have recorded a ticket so you will be informed about the completion.

Greetings Moni

Re: I've got an unstable connection

WooCash95 — Fri, 25 Jun 2021 23:18:46 GMT

I can see in "Mein Störungsticket that a new ticket has been made, but it turned into exactly the same ticket that was made last month, then my case was closed and I didn't get the help I needed.

Today my connection dropped about 10 times in a span of a day, internet is completely unusable and I had problems getting help, because when signing the contract some person at Vodafone put different date of birth than the one I have in my passport, so they had problems confirming my indentity. I feel really dissapointed and in shock how incompetent so far Vodafone is, if my case is not going to get fixed I'll have to make a complaint with Bundesnetzagentur or how you say in German "Beschwerde bei der Bundesnetzagentur".

I read on the internet that for many people switching routers from ipv6 to ipv4 helps, so if possible please switch my router to ipv4 as well

Re: I've got an unstable connection

Moni_GK — Sat, 26 Jun 2021 13:04:16 GMT

Hello WooCash95,

I see two tickets in the system. The error is a return path interferer. Therefore switching to IPv4 will not help. This is also now only done in business contracts.

Greetings Moni

Re: I've got an unstable connection

WooCash95 — Thu, 01 Jul 2021 07:36:27 GMT

My ticket got closed and marked as resolved, but I still have same issues with my connection

Re: I've got an unstable connection

Moni_GK — Fri, 02 Jul 2021 06:23:12 GMT

Hello WooCash95,

the error was unfortunately only gone for a short time. I have recorded a new ticket for you.

Greetings Moni

Re: I've got an unstable connection

WooCash95 — Sun, 04 Jul 2021 14:07:58 GMT

Exactly the same thing happened again, I tested connection with different devices with ethernet or wifi, still getting ping spikes, packet losses, internet dropping connection couple times a day, etc its ridiculous keep opening tickets without actually fixing the connection, cant properly utilise my internet since i got it installed

Re: I've got an unstable connection

Moni_GK — Mon, 05 Jul 2021 12:20:41 GMT

Hello WooCash95,

I have reposted the ticket.

Greetings Moni

Re: I've got an unstable connection

WooCash95 — Tue, 13 Jul 2021 07:30:59 GMT

Reposting tickets does nothing! I'm still experiencing same issues, and those tickets were no help!

Re: I've got an unstable connection

Moni_GK — Wed, 14 Jul 2021 05:21:58 GMT

Hello WooCash95,

the error must be found. Therefore we only have the possibility to post new tickets here.

However, currently the line values are completely out of the norm. Has something been changed in the wiring?

Greetings Moni

Re: I've got an unstable connection

WooCash95 — Wed, 14 Jul 2021 14:56:50 GMT

I didn't change anything, I have no idea what is causing an issue, maybe technician is required so see what is going on.

Re: I've got an unstable connection

Moni_GK — Thu, 15 Jul 2021 07:02:14 GMT

Hello WooCash95,

the error is not directly with you at the connection. A technician can therefore not solve the problem on site.

Greetings Moni

Re: I've got an unstable connection

WooCash95 — Thu, 15 Jul 2021 07:49:20 GMT

In the previous question you asked me if I changed anything in wiring, so it sounded like it may be a physical problem. What can you offer me to resolve the issue once and for all? Because clearly creating new tickets doesnt do anything