Thema "Betreff: DOCSIS offline" in Störungen im Kabel-Netz

DOCSIS offline

Dianillale — Tue, 22 Jun 2021 20:24:25 GMT

Hi everyone,

I have a Vodafone Cable connection in Karlsruhe, it's in a house that we are renovating, and after disconnecting the router for a month I've tried to re-connect it and it blinks red and give me the DOCSIS offline error in the router config. Looking at other threads it seems like a line-connection problem, is there something else that I can do besides checking the cable connections and so on?

Thanks!

Alessio

Betreff: DOCSIS offline

Kieferer — Fri, 25 Jun 2021 18:43:12 GMT

Asuming you do have a valid contract, without no way.

Refurbishments are sometimes challenging.

Please check your amplifier, mostlikley in your cellar, is powered up. Check also your wallbox, maybe somebody has disconnected the coax cable and afterwards hasn't connected it in a proper way. Be sure the shield does not touch the core und all screws are tightend up. The electrial grounding (cellar) has to been done in a proper way and all the grounding wires of the VF equipment must be connected to the equipotential bonding rail.

Check your docsis parameters, take screenshots and post them.

Betreff: DOCSIS offline

Dianillale — Fri, 25 Jun 2021 20:57:52 GMT

I've checked all the connections and everything has been set up by a Vodafone techinician, it just stopped to work. No one touched the cables in the meanwhile, so I don't really know what happened.

Here is one screenshot

Betreff: DOCSIS offline

Kieferer — Fri, 25 Jun 2021 21:56:35 GMT

Asumig your VF HW is setup correctly, then one of your coax cables have a problem. According your screenshot you are not connected at all, check your amplifier ls powered up.

By the way, the setup works only with a VF assigned Router to your contract. Afaik it is based on a predefined MAC adress.

It makes more sense to contact the VF Hotline.

Re: DOCSIS offline

R4mona — Mon, 28 Jun 2021 09:58:13 GMT

Hi Dianillale,

Sorry to keep you waiting.

We will definitely have to take a closer look at your request. Please send us a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. Then we will be happy to take care of the problem together.

Kind regards

R4mona

Re: DOCSIS offline

Dianillale — Sat, 03 Jul 2021 06:27:41 GMT

Thanks R4mona, private message sent!

Re: DOCSIS offline

R4mona — Tue, 06 Jul 2021 10:57:08 GMT

Hi Dianillale,

I have just replied to your PN.

Kind regards

R4mona