Thema "Re: Docsis offline. New customer" in Störungen im Kabel-Netz https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Docsis-offline-New-customer/m-p/2659137#M403220 <DIV style="font-family:Vodafone;font-size:13.5pt;color:#000000;"><P>Hello shenalsenarath, </P><P>&nbsp;</P><P>we will be happy to check this for you. Please send me a <A href="https://forum.vodafone.de/t5/notes/composepage/note-to-user-id/4832267" target="_blank">PN</A>&nbsp;&nbsp;with the name of the contract holder, the date of birth, the full address and the customer number. </P><P>&nbsp;</P><P>After that, please leave a short feedback here. </P><P>&nbsp;</P><P>Best regards, Martin </P></DIV> Thu, 24 Jun 2021 06:31:26 GMT Martin59 2021-06-24T06:31:26Z Docsis offline. New customer https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Docsis-offline-New-customer/m-p/2658335#M403022 <DIV class="lia-message-subject lia-component-message-view-widget-subject"><DIV class="MessageSubject"><DIV class="MessageSubjectIcons "><DIV class="message-subject"><SPAN class="lia-message-unread">Hi, I am a new customer. I received the Vodafone station, followed the instruction on setting up. (essentially connecting the coaxial cable and power cable). But the Internet LED is blinking red continuously without internet<BR /><BR />Is there any further steps I needed to do.&nbsp;<BR /><BR />I tried reconnecting all wires, resetting the router.<BR /><BR /><A href="https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Kabel-Alles-rund-um-St%C3%B6rungsmeldungen/m-p/2409777#M334892" target="_blank" rel="noopener"><FONT>Disturbance of cable internet services</FONT></A></SPAN></DIV></DIV></DIV></DIV><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><UL><LI><FONT size="4"><FONT>In which state do you live?<SPAN>&nbsp;</SPAN>Please also send the zip code Berlin </FONT></FONT><UL><LI><FONT size="4"><FONT>13055</FONT><BR /></FONT></LI></UL></LI><LI><FONT size="4"><FONT>Which<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>contract</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>do you have?</FONT></FONT><UL><LI><FONT size="4"><FONT>Red Internet &amp; Phone 250 Cable</FONT></FONT></LI></UL></LI><LI><FONT size="4"><FONT>Which<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>modem / router</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>do you use?<SPAN>&nbsp;</SPAN></FONT><EM><FONT>(e.g. Hitron)</FONT></EM></FONT><UL><LI><FONT size="4"><EM><FONT>Vodafone Station TG3442DE</FONT></EM></FONT></LI></UL></LI><LI><FONT size="4"><FONT>Do you use a<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>loaner device</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>from us or do you have your<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>own device</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>?<BR /></FONT></FONT><UL><LI><FONT size="4"><FONT>From Vodafone</FONT></FONT></LI></UL></LI><LI><FONT size="4"><FONT>What is the<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>error</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>? </FONT></FONT><UL><LI><FONT size="4"><FONT><I>DOCSIS offline, No internet</I></FONT><EM><BR /></EM></FONT></LI></UL></LI><LI><FONT size="4"><STRONG><FONT>How</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>is your terminal with the modem<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>connected</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>?<SPAN>&nbsp;</SPAN></FONT></FONT><UL><LI><FONT size="4"><FONT><SPAN>WIFI</SPAN></FONT></FONT></LI></UL></LI><LI><FONT size="4"><FONT>Which<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>browser</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>do you usually use?&nbsp;</FONT></FONT><UL><LI><FONT size="4"><EM><FONT>Chrome</FONT><BR /></EM></FONT></LI></UL></LI><LI><FONT size="4"><FONT>Which<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>operating system</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>do you have on your computer?&nbsp;</FONT></FONT><UL><LI><FONT size="4"><EM><FONT>Used Iphone to connect</FONT><BR /></EM></FONT></LI></UL></LI><LI><FONT size="4"><STRONG><FONT>Start</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>period of</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>the disturbance:</FONT></FONT><UL><LI><FONT size="4"><FONT>New customer was never able to connect</FONT></FONT></LI></UL></LI><LI><FONT size="4"><FONT>Upload a screenshot of the<SPAN>&nbsp;</SPAN></FONT><STRONG><FONT>signal values</FONT></STRONG><FONT><SPAN>&nbsp;</SPAN>.<SPAN> <span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="IMG_1029.jpg" style="width: 462px;"><img src="https://forum.vodafone.de/t5/image/serverpage/image-id/98937i7BF014C1216A5785/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1029.jpg" alt="IMG_1029.jpg" /></span></SPAN></FONT></FONT></LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI>&nbsp;</LI><LI><FONT size="4"><FONT><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="IMG_1028.jpg" style="width: 462px;"><img src="https://forum.vodafone.de/t5/image/serverpage/image-id/98936iF766B27B749A3B2C/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1028.jpg" alt="IMG_1028.jpg" /></span></SPAN></FONT></FONT></LI></UL><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P></DIV></DIV> Tue, 22 Jun 2021 22:02:55 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Docsis-offline-New-customer/m-p/2658335#M403022 shenalsenarath 2021-06-22T22:02:55Z Re: Docsis offline. New customer https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Docsis-offline-New-customer/m-p/2659137#M403220 <DIV style="font-family:Vodafone;font-size:13.5pt;color:#000000;"><P>Hello shenalsenarath, </P><P>&nbsp;</P><P>we will be happy to check this for you. Please send me a <A href="https://forum.vodafone.de/t5/notes/composepage/note-to-user-id/4832267" target="_blank">PN</A>&nbsp;&nbsp;with the name of the contract holder, the date of birth, the full address and the customer number. </P><P>&nbsp;</P><P>After that, please leave a short feedback here. </P><P>&nbsp;</P><P>Best regards, Martin </P></DIV> Thu, 24 Jun 2021 06:31:26 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Docsis-offline-New-customer/m-p/2659137#M403220 Martin59 2021-06-24T06:31:26Z