Thema "No Wifi since yesterday berlin" in Störungen im Kabel-Netz

No Wifi since yesterday berlin

oktyckl — Sat, 19 Jun 2021 06:57:54 GMT

Hi,

since yesterday night there is no wifi and seems like there is a major issue since i also dont get a data connection on mu phone for 4G (its vodafone too).

Is there a known issue ongoing that impacts Berlin?

Re: No Wifi since yesterday berlin

Martin59 — Sat, 19 Jun 2021 13:39:48 GMT

Hello oktyckl,

currently there is a breakdown of all services at your address. The technician was already on site, but could not get into the technical room. Since the janitor will not open it until Monday, the connection can unfortunately only be repaired on Monday.

Best regards, Martin

Re: No Wifi since yesterday berlin

oktyckl — Sat, 19 Jun 2021 14:45:40 GMT

Hi Martin, thanks for the unfortunate news.

at what time will it be fixed on Monday? Since we are still working from home due to covid, it is important to get it fixed in the morning.

Please keep us posted!

Re: No Wifi since yesterday berlin

Martin59 — Sat, 19 Jun 2021 15:52:09 GMT

Hello oktyckl,

unfortunately we cannot answer this question at the moment, as it is not yet included in the order.

Best regards, Martin

Re: No Wifi since yesterday berlin

oktyckl — Mon, 21 Jun 2021 09:27:13 GMT

Hi Martin,

I find this unacceptable since the whole building's Vodafone customers are not able to connect since Friday night and we have to use our mobile connection. Is there going to be any reimbursement? No internet especially during this work from home period is unacceptable

Re: No Wifi since yesterday berlin

oktyckl — Mon, 21 Jun 2021 20:59:25 GMT

Hi @Martin59 ,

Please let us know if VF will reimburse us for this ridicilous situation. It is monday evening and we still dont have internet.

Also can you check if i am eligible for contract termination? I want to change the internet provider at my home. Th le whole building is thinking about the same

Re: No Wifi since yesterday berlin

pRo-Marco — Tue, 22 Jun 2021 10:55:20 GMT

Hi oktyckl,

the technician will arrvive again todays afternoon. Please let's wait till this is solved.

Kind regards

Marco

Re: No Wifi since yesterday berlin

oktyckl — Tue, 22 Jun 2021 16:00:19 GMT

Hi Marco,

i dont think this answers my question above. Quick fyi in case you dont know - techician arrived but couldnt give an estimation when this will be fixed. So still no internet.

can you, if possible for you, answer my question?

Re: No Wifi since yesterday berlin

Tobias — Thu, 24 Jun 2021 05:40:57 GMT

Hey @oktyckl,

it should be fixed yesterday, does it work again?

Regards

Tobias

Re: No Wifi since yesterday berlin

oktyckl — Fri, 25 Jun 2021 08:39:49 GMT

Hi @Tobias

Yes, internet is back after 5 days. However, this also doesn't answer my questions. I believe my questions are quite simple and writing them down again:

1. Are we going to get reimbursement for this since we had to buy seperate data pack to be used as Hotspot?

2. Am I eligible for contract termination?

Re: No Wifi since yesterday berlin

Tobias — Fri, 25 Jun 2021 11:42:16 GMT

Hey,

well, we can offer 50%. But, to your second question, please check the contract papers/ otherwise AGB, there is something mentioned about outtakes.

Regards

Tobias

Re: No Wifi since yesterday berlin

oktyckl — Sat, 26 Jun 2021 08:02:58 GMT

hey @Tobias,

what is this 50%? Does it mean there is 50% chance that you give reimbursement? OR you will reduce my monthly bill by 50%?

Re: No Wifi since yesterday berlin

Martin59 — Sun, 27 Jun 2021 09:55:24 GMT

Hi oktyckl,

sorry for the confusion. We can offer you a credit at 50% of the monthly base amount.

Best regards, Martin

Re: No Wifi since yesterday berlin

oktyckl — Sun, 27 Jun 2021 16:18:39 GMT

Hi Martin,

Thanks for the confirmation. Please apply the 50% credit of the monthly. Thanks

Re: No Wifi since yesterday berlin

Claudia — Mon, 28 Jun 2021 18:29:43 GMT

Hello oktyckl,

just to make that clear, we are talking about a one time refund for the 5 day outage, not a permanent 50% discount off your bill. If you agree with that I will deposit the refund.

Kind regards,

Claudia

Re: No Wifi since yesterday berlin

oktyckl — Mon, 28 Jun 2021 18:55:19 GMT

Hi @Claudia, thanks for making it clear. I wasn't expecting more.

Pls go ahead and deposit.

Re: No Wifi since yesterday berlin

Claudia — Tue, 29 Jun 2021 16:44:48 GMT

Hello oktyckl,

alright, you should see the refund on the next bill or the one after that. Can we close your thread?

Kind regards,

Claudia

Re: No Wifi since yesterday berlin

oktyckl — Wed, 30 Jun 2021 08:10:36 GMT

Hi Claudia,

Yes, you can close the ticket. Thanks