Thema "Re: Low internet speed with Cabel 1000 Mbps connection" in Störungen im Kabel-Netz

Low internet speed with Cabel 1000 Mbps connection

nvas — Tue, 02 Feb 2021 14:53:05 GMT

Hello,

I've recently noticed that the internet speed would suddently drop down to 10 -15 Mbps on a 1000Mbps contract.

Also at night the speed would remain quite slow, reaching maximum of 200 -300 Mbps

I have noticed with other speed check tools that the speed is even less, which makes me thing if the speedtest tool from vodafone is showing wrong data.

Can someone please look into this ?

Re: Low internet speed with Cabel 1000 Mbps connection

ERFD — Fri, 05 Feb 2021 11:37:44 GMT

Hello nvas,

can you please answer the following questions? We would like to have a look at it.

Best regards Fred

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Mon, 08 Feb 2021 18:37:08 GMT

* In which state do you live? - Hamburg
* Which contract do you have? (eg internet + telephone 100) - Red Internet & Phone 1000 Cable
* Which modem / router do you use? (eg Hitron) - Vodafone station router
* Do you use a loaner device from us or do you have your own device? - Vodafone station router from Vodafone
* What is the error? - Internet speed too slow, I have attached screenshot in original post
* How is your terminal connected to the modem? (LAN; WLAN; additional router; PowerLAN) - LAN and WLAN both on different laptops
* Which browser do you usually use? (eg Firefox) -Chrome
* Which operating system do you have on your computer? (eg Windows) - Windows 10 and Linux on different laptops
* Start and period of the disturbance (eg since the beginning of April; only in the evening) - From last month January
* Upload a screenshot of the signal values. You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. -

What measures were carried out by the fault hotline (available at 0800-5266625)? - None, I wasn't able to talk to them in German

Re: Low internet speed with Cabel 1000 Mbps connection

Claudia — Sat, 13 Feb 2021 09:56:47 GMT

Hello nvas,

did you ever get more than 300 MBit/s with your devices? What speed do you get within your home network? Please also send me a private message that contains your name, full address, the birth date of the contractual partner and the customer number. Reply here in this thread afterwards.

Kind regards,

Claudia

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Sat, 13 Feb 2021 11:59:16 GMT

Hi Claudia, I have sent my customer number to you in private message.

To answer your question, In any of the speed tests I have done, I have never gotten speed more than 300Mbps on any of my devices. With LAN cabel or WIFI.

Re: Low internet speed with Cabel 1000 Mbps connection

Claudia — Wed, 17 Feb 2021 07:35:34 GMT

Hello nvas,

your address and the birth date of the contract owner are missing. Please send all the details and reply here again.

Kind regards,

Claudia

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Wed, 17 Feb 2021 07:47:57 GMT

Hi Claudia,

I've resent all required details

Re: Low internet speed with Cabel 1000 Mbps connection

ERFD — Fri, 19 Feb 2021 06:51:53 GMT

Hello nvas,

so far we are not aware of any downstream restrictions in your area. There are also no other reports in your zip code area. Have you tried measurements with different devices via LAN? Otherwise we can ask for a technician.

Best regards Fred

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Fri, 19 Feb 2021 07:20:46 GMT

@ERFD schrieb:
Hello nvas,

so far we are not aware of any downstream restrictions in your area. There are also no other reports in your zip code area. Have you tried measurements with different devices via LAN? Otherwise we can ask for a technician.

Best regards Fred

Hello,

I have tried to verify the speed with a laptop directly linked with lan cabel. And I rarely get speed above 300. Recently it's gotten so bad that the average speed I get is around 50 - 100 Mbps.

Could you please send someone over to get this checked out? This is 10 times less than the contract that I am paying for and is just not acceptable.

Re: Low internet speed with Cabel 1000 Mbps connection

Martin59 — Mon, 22 Feb 2021 14:10:33 GMT

Hello nvas,

so that we can assign a technician, please send me a PN with a current mobile phone number, the info if you can access the house system and if there are signs of Covid-19.

Many greetings, Martin

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Wed, 24 Feb 2021 12:09:31 GMT

I have sent the details to you via PM

Re: Low internet speed with Cabel 1000 Mbps connection

Wallace — Fri, 26 Feb 2021 08:37:40 GMT

Hi,

the technician will be in touch soon to make an appointment.

Regards

Wallace

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Thu, 04 Mar 2021 21:08:03 GMT

Hi,

The technician came to my home and after checking he mentioned that this problem is because the fiber not being powerful enough to support everyone doing home office.

On top of this, he doesn't know when this will be fixed and it can take as much as one or two months.

I don't think it is fair that i am paying for 1000 Mbps and I get at best 70 - 150 Mbps during the day.

Please suggest a solution for this. I'm not sure what should be done in this case.

I wish to be compensated in my bill for the gross lack of promised speed. I'm getting 10% speed of what i am paying for.

Re: Low internet speed with Cabel 1000 Mbps connection

Wallace — Fri, 05 Mar 2021 14:54:13 GMT

Hi nvas,

extension work is already underway and is expected to be completed in May. I can offer you credit from February up to and including April. Is that OK?

Regards

Wallace

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Fri, 05 Mar 2021 19:24:42 GMT

Very well, I am willing to take that offer.

I really hope the issue is solved by May. I would like to keep track of it via this Thread and would reach out again if the issue persists after May.

Re: Low internet speed with Cabel 1000 Mbps connection

ERFD — Mon, 08 Mar 2021 11:39:21 GMT

Hello nvas,

We have deposited the pro-rated credit up to and including May 2021. This will be recorded with the next billing run.

Best regards Fred

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Fri, 28 May 2021 09:11:12 GMT

Hello,

As I understand the credit was updated till and including May, however, the bill for May doesn't reflect that.

At the same time, the speed hasn't been any better, it is still around 40 - 50 Mbps during the day.

I would like to understand if there is any chance of this being fixed anytime soon, otherwise, I would like to request an option to terminate my contract as this internet speed is Less than 5% of what I'm paying for and it is not able to support my day to day home office.

Re: Low internet speed with Cabel 1000 Mbps connection

Tina — Mon, 31 May 2021 08:07:34 GMT

Hello nvas,

unfortunately, the work could not be completed. There are severe delays in the completion. This year they will not be completed. The trend is towards the end of the first quarter of 2022. I can offer you credit again for the next 6 months.

Best regards
Tina

Re: Low internet speed with Cabel 1000 Mbps connection

nvas — Tue, 01 Jun 2021 09:58:22 GMT

Hello Tina,

This is very sad to hear that it's getting delayed this much.

Yes, I would very much appreciate the credit and would prefer if the month of May is included in it as well.

Re: Low internet speed with Cabel 1000 Mbps connection

Thomas — Wed, 02 Jun 2021 11:05:41 GMT

Hi nvas,

the last credit note already included May. We have now deposited the credit until the end of November.

Regards

Thomas