Thema "Re: Internet disconnect several times" in Störungen im Kabel-Netz

Internet disconnect several times

tshui — Thu, 10 Jun 2021 07:23:48 GMT

Dear Support team,

I am struggling with the internet being disconnect several times around 12pm to 2pm. It happen very often especially during this time. It is frustrating when I'm in the meeting or call and it keep disconnect....

Thanks a lot!

Best regards,

Shin

Re: Internet disconnect several times

Moni_GK — Thu, 10 Jun 2021 13:28:11 GMT

Hello tshui,

since when exactly is the error? Are you connected to the router via LAN or WLAN?

Greetings^mmk

Re: Internet disconnect several times

tshui — Tue, 15 Jun 2021 10:55:44 GMT

Hi MMK,

Greetings.

Actually It happen since the beginning of using the internet provided by Vodafone. But It become more frequent now after I changed my tariff last month. Im using Wireless connection.

Thanks.

Best regards,

Shin Hui

Re: Internet disconnect several times

Moni_GK — Wed, 16 Jun 2021 06:10:55 GMT

Hello tshui,

would a free router exchange be okay for you?

Greetings Moni