Slow speed on Red Internet & Phone 1000 Cable

iraklis — Sat, 05 Jun 2021 08:50:32 GMT

Hi there,

I have just subscribed to "Red Internet & Phone 1000 Cable" and I am getting a much slower download speed than that, and it also varies a lot, anywhere from 80Mbps to 300Mbps. Upload speed is low as well. I am testing on fast.com andCloudflare.

I just ran now (June 5th, ~ 10:30 am Berlin time). Attaching here the test results as well from Cloudflare.

I am using the standard Vodafone router (Vodafone Station WiFi cable router / Manufacturer arris / Model tg3442de) and I just ordered the FritzBox as well (should come shortly). I even tried my own Linksys Velop (connected to the Vodafone router via ethernet cable) but I still get the same.

I am on the 3rd day of my contract and I have a 14 days' right of withdrawal clause. Obviously, I'm not getting what I paid for, so unless this can be fixed, I will need to terminate my contract with Vodafone.

I have tried Vodafone's troubleshooting guide, didn't help at all.

Happy to share my postcode and address if that helps troubleshoot the issue.

Thanks,

Iraklis

Edit: @iraklis Beitrag nach Störungsmeldungen Kabel verschoben. Gruss Methusalem1

Re: Slow speed on Red Internet & Phone 1000 Cable

Jens — Mon, 07 Jun 2021 07:58:01 GMT

Hello iraklis,

it would help to know your postcode. Are there differences in speed at all times? Please try also a test on speedtest.net.

Regards

Jens

Re: Slow speed on Red Internet & Phone 1000 Cable

iraklis — Tue, 08 Jun 2021 06:28:04 GMT

It's 10557.

I will test later today on speedtest.net but I generally find this less reliable than Cloudflare and fast.com.

Edit @iraklis: Address cuted, don't post it complete in public. Regards Jens

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Slow speed on Red Internet & Phone 1000 Cable

Re: Slow speed on Red Internet & Phone 1000 Cable

Re: Slow speed on Red Internet & Phone 1000 Cable