No Power on Modem (tg3442de) - English

milanb — Tue, 01 Jun 2021 18:18:07 GMT

After coming home from work today, my modem (tg3442de) has no power. I have tried alternate power outlets and no success.

How can a replacement be facilitated?

Any help would be appreciated.

Thanks!

Re: No Power on Modem (tg3442de) - English

Moni_GK — Wed, 02 Jun 2021 07:15:18 GMT

Hello milanb,

welcome to the community.

In which state do you live? Please also send the postal code

Which contract do you have? (e.g. Internet + Phone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speedtests (with date and time) and tracerts/ pingplotter measurements in case of packetloss or ping problems.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g. since beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625)?

Greetings Moni

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No Power on Modem (tg3442de) - English

Re: No Power on Modem (tg3442de) - English