Thema "Re: 3 days no Internet connection" in Störungen im Kabel-Netz

3 days no Internet connection

Iga — Mon, 31 May 2021 12:51:25 GMT

Hello,

I have issue with Internet connection - red Internet LED is still blinking. I have router TG3442DE. I resetted router, I checked all cabel connection, even replaced cabel and problem still occurs. What can I do more?
Is there a possibility to plan a technician visit and check this?

I tried to call several times on service line but no one speaks English there..

Re: 3 days no Internet connection

pRo-Marco — Tue, 01 Jun 2021 05:28:51 GMT

Hi Iga,

where ar you from? We will prove what's up with your connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Hello, I send message already. Regards

Iga — Tue, 01 Jun 2021 08:25:05 GMT

Hello,
I send message already.

Regards

Re: Hello, I send message already. Regards

pRo-Marco — Wed, 02 Jun 2021 06:36:47 GMT

Hi Iga,

the technician will call you to arrange an appointment. He will install the connection at your place.

Kind regards

Marco