Thema "Betreff: Massive connection problems / virtually NO UPLOAD/" in Störungen im Kabel-Netz

Massive connection problems / virtually NO UPLOAD/

lucas_fr — Sun, 23 May 2021 17:24:40 GMT

Since last week I've had massive connectivity issues. Upload which should be 40 Mbit/s almost does not exist, ping in enormous.

It's impossible to surf the internet, not to mention using streaming platform or playing online.

In welchem Bundesland wohnst Du? Sende bitte auch die Postleitzahl
Dusseldorf 40489
Welchen Vertrag hast Du? Internet Download 400 Mbit/s Upload 40 Mbit/s (2play FLY 400 Unitymedia)
Welches Modem/ Router nutzt Du?
Your Modem/Router.
Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?Your Modem/Router.
Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schick dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen
See below.
Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN)LAN and WLAN

Betreff: Massive connection problems / virtually NO UPLOAD/

lucas_fr — Mon, 24 May 2021 08:31:27 GMT

Really? No feedback from VODAFONE?

Betreff: Massive connection problems / virtually NO UPLOAD/

lucas_fr — Mon, 31 May 2021 05:28:29 GMT

Hallo, VODAFONE !!!!

Would you please address my query? The problem repeats regularly. Today in the morning the situation is dramatic --> not possible to work!

Betreff: Massive connection problems / virtually NO UPLOAD/

lucas_fr — Mon, 31 May 2021 08:43:31 GMT

VODAFONE - Upload was close to 0 Mbit/s this morning. Where is your customer service?

Betreff: Massive connection problems / virtually NO UPLOAD/

lucas_fr — Mon, 31 May 2021 11:20:50 GMT

Not sure what I should consider to be worse - the quality of the internet connection or the quality of your customer service.

The Upload speed drops to 0 regularly. Please answer to this complain.

Betreff: Massive connection problems / virtually NO UPLOAD/

lucas_fr — Mon, 31 May 2021 16:03:42 GMT

0 Upload this morning.

Repetitive problems through out the day.

WHERE IS YOUR CUSTOMER SERVICE SUPPORT ?

Re: Massive connection problems / virtually NO UPLOAD/

R4mona — Tue, 01 Jun 2021 06:18:05 GMT

Good morning lucas_fr,

I am super sorry that your connection is not working optimally.

Of course, we like to take a closer look. Please send me a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number. Please report back here as soon as the message is out. Then we will take care of your request together.

Kind regards

R4mona