Thema "Re: Terrible internet connection from last 3 weeks. Slow speed , no internet" in Störungen im Kabel-Netz

Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Sun, 30 May 2021 12:51:59 GMT

Dear Community member,

From last 3 weeks I am facing terrible internet connection at Landsberg am lech 86899.

I am using the LAN connection and time to time internet get disconnected I have already tried with restarting the device multiple times but no luck.

My Best

Mahak

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Martin59 — Mon, 31 May 2021 12:15:06 GMT

Hello Mahak,

have you ever reset the cable router to factory settings?

Please send me the name of the contract holder, the date of birth, the customer number and the complete address via PN.

Afterwards, please leave a short feedback here.

Best regards, Martin

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Mon, 31 May 2021 17:16:29 GMT

Hallo @Martin59 ,

Requested information has been sent .

My best

Mahak

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Mon, 31 May 2021 17:17:35 GMT

Just to add, i have not done factory reset.

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Martin59 — Tue, 01 Jun 2021 12:26:13 GMT

Hello Mahak,

I would like to hire a technician to look at it on site. At your connection, various values no longer fit, which must be readjusted by the technician. Please send me another PN , this time with a current mobile phone number and the info, whether you can establish access to the house system.

Best regards, Martin

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Wed, 02 Jun 2021 08:30:08 GMT

Hello @Martin59 Martin,

I have sent you the message

regards

Mahak

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

ERFD — Thu, 03 Jun 2021 09:52:28 GMT

Hello Mahak,

the connection is indeed very poor. The levels on the modem on all downstream frequencies are too low and cause too many errors during transmission. This causes dropouts and bandwidth problems. Is the supplied cable permanently connected between the modem and the antenna socket? If not, a technician will need to look at this.

He needs access to the house distribution system, the connections in the living room and an info if there are known diseases with Covid 19 in the household. Please also note and read this.

Best regards Fred

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Thu, 03 Jun 2021 10:39:25 GMT

Hello @ERFD

The connection cable is connected with modem and the modem is not in living room but in the children bedroom. Does this make any difference?

How these frequencies can be set ?

Regards,

Mahak

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

ERFD — Thu, 03 Jun 2021 11:58:49 GMT

Hello Mahak,

has the modem always been located where it is currently? Is there another socket in the apartment?

Best regards Fred

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Thu, 03 Jun 2021 12:29:57 GMT

Hi @ERFD

Modem was located in living room in the starting . Because there was problem with WLAN and to use the LAN option I have moved the modem to another room (current place) 5-6 months before

Best regards,

Ankit

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Fri, 04 Jun 2021 09:51:52 GMT

H @ERFD @Martin59 I have no internet from last one and half hour, hope this will help you to find the problem and expedit ethe issue.

Regards,

Ankit

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

ERFD — Fri, 04 Jun 2021 12:14:37 GMT

Hello Mahak,

does the connection run better in the living room? Have you tried this?

Best regards Fred

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Tue, 08 Jun 2021 09:37:31 GMT

Helo @ERFD

i have move my modem to living room, so far it is working. coul you also check the values on your side if they fits.

@Martin59 mentioned earlier that various values does not fit.

regards,

Mahak

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Tobias — Wed, 09 Jun 2021 10:46:39 GMT

Hi @Mahak,

the values looking good, if it works, it should stay like that 😉

Regards

Tobias

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Mahak — Sat, 12 Jun 2021 20:35:30 GMT

Hi @Tobias So far it looks good.

Regards,

Mahak

Re: Terrible internet connection from last 3 weeks. Slow speed , no internet

Jana478 — Mon, 14 Jun 2021 10:07:15 GMT

Hi Mahak,

do you want to test further first, or can your contribution then be closed?

Many greetings

Jana