Thema "Re: Extreme Packet loss" in Störungen im Kabel-Netz

Extreme Packet loss

neilltim — Mon, 22 Mar 2021 15:37:23 GMT

original post: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Paketverlust-niedrige-Downloadgeschwindigkeit-Packet-loss-low/td-p/2546734

> Welchen Vertrag hast Du?

Red Internet & Phone 1000 Cable

>Welches Modem/ Router nutzt Du?

kabelbox? Vodafone Docsis 3.1

> Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?

leihgeraet

> Welcher Fehler tritt auf?

see text below

> Wie ist Dein Endgerät mit dem Modem verbunden?

LAN

> Welchen Browser verwendest Du normalerweise? (z.B. Firefox)

Firefox

> Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)

windows 10

> Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)

see text below

> Lade dazu noch einen Screenshot von den Signalwerten hoch.

> Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?

> In welchem Bundesland wohnst Du?

Berlin

hello support

i have had speed problems for a long time, and recently packet loss problems (see OP). a Techniker came to my apartment and changed router, and the speed is a little better (but still bad: 10mbps -> 200mbps) but the packet loss problem is much worse.

here are some pingplotter charts to show (from 1 week on different days to different hosts):

the problem is all across the day to any server at all from my apartment. there is no point where there is 0% packet loss. you can see also that this includes to vodafone de website directly.

can anyone assist with this? the internet is unusable except to read documents online, as constant stuttering and quality failure means streaming is impossible.

thanks

tim

bonus: speedtest with "improved" speed. this is a "normal" result when i run the test at any time of day.

Re: Extreme Packet loss

Moni_GK — Thu, 25 Mar 2021 07:51:26 GMT

Hello neilltim,

why don't you continue writing in the old post? Do you want me to close it?

What interval was set on the ping plotter?

Greetings Moni

Re: Extreme Packet loss

neilltim — Thu, 25 Mar 2021 10:01:44 GMT

hi moni

i received an email that the ticket was marked "closed" and the speed issue was resolved (by vodafone) so i thought it was closed. i can move messages if this is easier?

the pingplotter interval is the default: 2.5s. i am opening ping plotter, putting an IP address in, and letting it run for 10 minutes or more.

also, online games tell me i have packet loss with the same numbers as you can see in the images.

i also have some pingplotter result files saved to my computer if they are necessary.

Re: Extreme Packet loss

Moni_GK — Fri, 26 Mar 2021 07:37:37 GMT

Hello neilltim,

we can continue writing here. The SMS was about your ticket and not about the post here in the forum.

Currently it looks good on the line. Please send a current ping plotter and write the time.

Greetings Moni

Re: Extreme Packet loss

neilltim — Tue, 30 Mar 2021 07:51:54 GMT

i have been running ping plotter for some days and there is no packet loss

what changed? extreme packet loss which immediately disappears after a forum complaint is suspicious. what was the problem after all?

thank you for the fix, but i am curious why the service was allowed to be terrible until i posted.

Re: Extreme Packet loss

ERFD — Wed, 31 Mar 2021 09:05:20 GMT

Hello neilltim,

we have not done anything yet? Unfortunately, we cannot answer this question. Nice that it runs error-free again. Can we close your post?

Best regards Fred

Re: Extreme Packet loss

neilltim — Wed, 07 Apr 2021 13:43:56 GMT

hello. another short update.

here's 3 more pingplotter graphs from today. it looks like this most days at any time. its mostly the first 2 hops to KD nodes that cause problems.

thanks

Re: Extreme Packet loss

Claudia — Fri, 09 Apr 2021 11:46:59 GMT

Hello neilltim,

which interval did you choose for the pingplotter measures? If the last hop shows no or an insignificant error the packetloss on the route can be disregarded.

Kind regards,

Claudia

Re: Extreme Packet loss

neilltim — Mon, 13 Dec 2021 20:59:32 GMT

i have to bump this ticket again as the service (which was originally improved) in the last two months has been very very bad again.

there has been packet loss every single evening and terrible ping.

the data and patterns for the problem(s) matches those found in the posts:

* https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/10437-High-ping/td-p/2658285/page/9

* https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Jeden-Abend-ab-19-00-Uhr-Ping-Probleme-in-Berlin/m-p/2797264#M444295

* https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Bad-Internet-Speed/td-p/2784680

the OP has all relevant information. as the previous problem was fixed with a brand new modem a few months ago, the modem doesnt appear to be the issue. as with the above posters, my issues started at around (if not exactly) the same time, leading me to believe there is some sort of work going on that is unreported (especially in 10437)

i'm posting now not because i expect anything to happen with this ticket but because i am starting to post now in order to set myself up for months of monthly credit.

attached is some random relevant data.

Re: Extreme Packet loss

PROМETHEUS — Mon, 13 Dec 2021 21:59:04 GMT

Hello,

your level values in the download are too low, and too high in the upload. The reason for this could be:

House connection amplifier (Settings)

Coaxial cable (low Quality, too long, damaged)

Junction box in the wall (level damping too high)

https://www.astro-kom.de/de/produkte/85/anschlussdosen-de#posResults

Re: Extreme Packet loss

neilltim — Tue, 11 Jan 2022 20:50:03 GMT

Bumping this again.

Furthermore, this forum threads has extremely similar complaint:

* https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Ein-weiteres-Problem-ep-103/m-p/2827650

The linked forum thread above (Jeden-Abend-ab-19-00-Uhr-Ping-Proble...) has had no progress either despite the author of that thread claiming the issue must be outside of the building. They are in my PLZ.

What other options do I have here other than paying for a service I am not receiving? If I have to buy myself a new router, I will, but I feel like the issue is outside of my control.

Finally, if it's a language issue then I will switch to my crappy German and perhaps we can solve it together.

Re: Extreme Packet loss

neilltim — Thu, 13 Jan 2022 08:00:45 GMT

Data from yesterday

Re: Extreme Packet loss

Jana478 — Thu, 13 Jan 2022 13:32:22 GMT

Hello neilltim,

Please send me your data by private message (name, customer number, address and date of birth, as well as a current mobile phone number) for the current data comparison.

Then report back here briefly when you have sent the PN.

Many greetings

Jana

Re: Extreme Packet loss

neilltim — Thu, 13 Jan 2022 13:53:34 GMT

PN sent

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Re: Extreme Packet loss

neilltim — Fri, 14 Jan 2022 20:49:07 GMT

Today's data

Re: Extreme Packet loss

neilltim — Sun, 16 Jan 2022 21:31:31 GMT

today's data

Re: Extreme Packet loss

pRo-Marco — Mon, 17 Jan 2022 06:50:01 GMT

Hi neilltim,

the signal is good, so I think it is the modem. Would you please perform a factory-reset? If that will not help, I'd like to replace it for free.

Kind regards

Marco

Re: Extreme Packet loss

neilltim — Mon, 17 Jan 2022 21:13:53 GMT

hi @pRo-Marco

i did a factory reset today, but nothing is different. in fact, it was bad immediately after the reset and the rest of the evening. the connection at around midday is "normal" i would say, with occasional stutters and dropouts. anywhere between 17-21 does it start to get bad, and doesnt return to normal until... i dont know. ive waited until 3am a few times and it has stayed bad. testing the signal in the middle of the day is not a true test of what this issue is, i suppose. as you can see from the historical test data, occasionally it is fine, but mostly it is not.

today's data:

the internet was so bad that the speedtest page wouldnt even start:

and again with the super bad ping and jitter:

on the subject of a new router - this one was already replaced less than one year ago. surely this is not normal that a router like this should only last 6-9 months?

thank you for your assistance

Re: Extreme Packet loss

neilltim — Tue, 18 Jan 2022 20:19:53 GMT

today's data:

From midday:

from the evening:

why is it that every evening at the same time the problems occur? is there some timed shaping? traffic control? you can set your clock and plan for internet failure at 9pm.

another user's problem (that exactly matches mine, in my PLZ) has been updated. https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/10437-High-ping/m-p/2833450#M456070

from the post:

> ich habe mit meine Nachbarn gesprochen und jeder der bei Vodafone ist hat diese Problem auch!

this also affects me. this cannot - absolutely cannot - be a coincidence. is anyone (VF Techniker oder so) checking anything on a street/building/something level? are there any technical problems (street work, usw) that might be a reason? i dont want to play this router game all year, and i dont want to have to worry about my evening ending at 9pm every day or if im able to work from home at all during the day.

thanks everyone for your assistance. i would also enquire now about the rules for requesting some sort of compensation for the continual downtime.

Re: Extreme Packet loss

neilltim — Wed, 19 Jan 2022 14:29:51 GMT

cannot maintain an online call with this