Thema "Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42" in Störungen im Kabel-Netz

[ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Waly — Tue, 09 Feb 2021 18:11:22 GMT

IN chausseestr. 38-42, speed keeps dropping and with the home office and schooling this makes it really it stressful, please highlight if the repairs and maintenance which were scheduled are going to happen or not

Edit: @Waly Moved in the right board. Best regards Kurtler

Betreff: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Mav1976 — Tue, 09 Feb 2021 14:04:18 GMT

Hi @Waly,

what is your issue related to? DSL or cable?

Betreff: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Waly — Tue, 09 Feb 2021 17:55:41 GMT

the issue is related to Cable

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Tobias — Fri, 12 Feb 2021 16:29:00 GMT

Welcome @Waly,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Tobias

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Waly — Fri, 19 Feb 2021 16:13:14 GMT

hi @Tobias

i replied already, thank you

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Jana478 — Tue, 23 Feb 2021 06:15:36 GMT

Hello Waly,

what exactly is your problem? Is the internet very slow or do you also have disconnections? Is it so bad all day or only at certain times?

When you do a speed test, what are the values?

Many greetings

Jana

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Waly — Tue, 23 Feb 2021 18:48:45 GMT

Hello,

@Jana478 Both actually, specially with upload speed, i am rarely have any meeting , i would really appreciate your support here upload speed never exceeds 1 Mbit per second , i am not alone with this issue, a lot of neighbors did as well.

@Tobias i have sent you earlier my details as requested, can you kindly check them?

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Wallace — Thu, 25 Feb 2021 12:09:35 GMT

Hey,

we have too much load on the upstreams. Expansion work is already underway and is expected to be completed by the end of the year.

Regards

Wallace

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Waly — Thu, 25 Feb 2021 12:26:45 GMT

@Wallace thank you for the infromation, the upload stream is extremly important for my Work For Home, can you please inform me of the right to extraordinary termination as I have to switch to another provider then.

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

Tobias — Mon, 01 Mar 2021 08:20:23 GMT

Hi @Waly,

im gonna send you a PM with further instructions.

Regards

Tobias

Re: [ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

mostafanageeb — Tue, 12 Oct 2021 16:45:01 GMT

Same here. My internet is so slow and I have to restart the modem every few days/hours. What shall I do?