Thema "Re: Bad connection, wild pings at Vodafone network" in Störungen im Kabel-Netz

Bad connection, wild pings at Vodafone network

ValeriiVasin — Thu, 14 Jan 2021 20:32:57 GMT

Here is the PingPlotter data: https://share.pingplotter.com/FvKtp994bZo

As you can see there - the average ping on the second hop (second, Karl!) is 100+. So 100ms for something that is 100 meters away!!! The loss percentage is 15% of packages.

It is inacceptable quality. You can not play any online games with such an Internet! You play from lag till lag! Please fix it!

Re: Bad connection, wild pings at Vodafone network

Tobias — Fri, 15 Jan 2021 15:54:05 GMT

Hey,

there was something wrong in the line, its fixed now, does it work again?

Regards

Tobias

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Sat, 16 Jan 2021 20:35:11 GMT

Hey,

Checked today after 7pm - it is better, but pings are showing super-unstable results. And its like that every evening. It seems line is overloaded with amount of traffic going trhough...

Here is PingPlotter data

You can see that overage ping got better (40+ms), but the spikes are big and up to 1181ms (to the second hop its way more than normal).

I don't know if there is an ICMP drops (it looks like it because of 30+% package drops on the second hop). But even if so - you can see, that the general packages drop is around 3%, and because of it - I do feel freezes - e.g. inventory opens from the 2-3 attempt etc... so not feeling comfortable.

Would love those ping spikes go away from Vodafone network. Rest seems following the pattern of Vodafone problems.

Re: Bad connection, wild pings at Vodafone network

Jana478 — Tue, 19 Jan 2021 14:21:10 GMT

Hello ValeriiVasin,

Unfortunately, the load on your connection is permanently too high, and a fault ticket has already been assigned for you. You will be informed by e-mail when the problem has been solved. Unfortunately, I cannot give you an exact end of the fault.

Kind regards

Jana

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Wed, 27 Jan 2021 09:37:08 GMT

Hey @Jana478, @Tobias

I received an answer that something wrong with the equipment and it will be fixed in half a year. That sounds insane to me 😞

Look what kind of a connection I have (average ping to the first hop after the router is 240ms...)

Everything is lagging. Online games are impossible to play. Even youtube sometimes stops loading and you need to reload the tab to continue watching. If Vodafone can not handle the load - probably its time to stop onboarding new clients and organisations in the district...

Could you please advice what can be done to resolve it faster? Thank you.

Re: Bad connection, wild pings at Vodafone network

Moni_GK — Fri, 29 Jan 2021 09:32:16 GMT

Hello ValeriiVasin,

here a disassembly must be accomplished. You cannot do anything yourself. The removal is carried out by us. We do not have the possibility to accelerate this.

Greetings Moni

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Tue, 02 Feb 2021 23:59:42 GMT

@Moni_GK Could you please clarify what do you mean by that? What disassembly should happen? and when its going to happen?

Today I started losing the Internet at all.

Here is a log the last 24hours where you could see that in 24 hours there were connectivity problem more than 5-6 times. 3 of them were huuuuge (30-60mins without Internet). And even more minor ones - from 2-10 minutes to 1-2 minutes.

It is becoming worser and worser each day... Please help.

Re: Bad connection, wild pings at Vodafone network

Wallace — Mon, 08 Feb 2021 11:29:42 GMT

Hey,

moni meant the ongoing expansion. Unfortunately, we can't speed things up. We currently expect the work to be completed in September 2021.

The last outage was caused by a fault in our network and our technicians are already in the process of eliminating the fault.

Regards

Wallace

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Tue, 16 Feb 2021 13:25:58 GMT

For more than 2 hours in the middle of the business day I do not have Internet connection at all. And its during the COVID time, when lots of people need stable Internet to be able to work from home!

I can not attend meetings, I barely can reply the emails. I am not talking about the pings 300-700 to the second hop every evening starting from 6pm.

Please provide me a service! What I have now - is not a service. If Vodafone can not provide the service - it's company problem, not the customers!

If you can not do that - could I get it as a reason to cancel my contract and move to the companies that can?

Re: Bad connection, wild pings at Vodafone network

Wallace — Thu, 18 Feb 2021 14:30:04 GMT

Hey,

would switching to DSL be an option for you?

Regards

Wallace

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Wed, 03 Mar 2021 09:59:24 GMT

I don't want to switch to any other type of contract and stay for 2 more years with Vodafone. The only thing that keeps me in here - contract that ends in 1 year. And I will talk to layers to get help and cancel the contract completely.

Every working day my connection looks like this

I do not have stable Internet connection. It is not possible to do work because of that. I need to ask people to turn off cameras during the call and turn off mine..

How is that considered to be a service? How can you charge people for that? I need to be paid to use it...

And I am complaining here for more than two months and problem still have not been resolved. I do not even know the reason. I do only hear that it will be (possibly) solved in half a year. So in September it would be 9 months (I guess I dont have stable internet for years, just bought the soft to track it in January...) of not having normal Internet - and you saying just wait for it? Really?

Re: Bad connection, wild pings at Vodafone network

Martin59 — Thu, 04 Mar 2021 11:12:48 GMT

Hello ValeriiVasin,

the containment of the interference signal is still ongoing. This is the information we have. As soon as the interfering signal could be narrowed down and eliminated, the connection will also improve noticeably.

Best regards, Martin

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Thu, 22 Apr 2021 11:51:09 GMT

Hey folks,

It was working fine (not perfect, but fine) last 2 weeks. But now again it is not possible to use. Last 2 days it is unusable.

Average Ping at the second HOP (83.169.183.65) is 300-1000+. What is happening? Is everything is in FIRE out there?

When its going to be fixed? Nothing works here - I can not work from home effectively. I am completely blocked by your **awesome** service.

Re: Bad connection, wild pings at Vodafone network

Jens — Thu, 22 Apr 2021 17:57:15 GMT

Hey ValeriiVasin,

you call the hotline and open a ticket for that. Please be patient.

Regards

Jens

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Thu, 22 Apr 2021 19:12:56 GMT

I did that already... Will see, but probably tomorrow they will say - oh, its signal interference....

Meanwhile... https://prntscr.com/11vx752 -- that is trace to google. second HOP is 300ms+. I'm not talking even about loses... the ping is so wild - that its is not USABLE at all. Do you have any monitoring systems out there in Vodafone?

I am Complaining already for 5 months and nothing changes....

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Fri, 23 Apr 2021 12:48:55 GMT

Just now I received an answer. Network was checked, and no problems detected. (***)

Are you folks kidding?! For 3 days already I can not even WATCH YOUTUBE. How is that Network is OK?

I already bought the software that shows all your failures. Regularly sending them to you. And no one can fix it.

One more from today: https://share.pingplotter.com/KaSET6qjBxG

Average Ping to the 2nd HOP is 338. How is that **network is okey**?

Can you please confirm that you can not fix the problem? I do want to switch and not to pay for such a service anymore. I still have 10 months left by the contract, but I dont want to pay for that anymore! How to switch to Telekom without paying you?

I'm not a network engineer. I am tired to fight with all of your burocracy and incompetency for almost half a year. I want to have a Internet that works. Nothing more!!!

Edit @ValeriiVasin: Ticketnumber deleted, do not post this in public. Regards Jens

Re: Bad connection, wild pings at Vodafone network

Jens — Fri, 23 Apr 2021 12:56:52 GMT

Hey,

there is currently a return path disruptor and I have created an order for you for this. You will be informed about the status.

We are here to help you. 😉

Regards

Jens

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Tue, 27 Apr 2021 11:43:10 GMT

Hey @Jens

Could you please clarify what it is?

From Saturday to Monday ping was acceptable (2nd hop ~30). Now it is again 300+. And it is not going anywhere soon (by the history of such things).

Could you please tell me when its going to be fixed?..

Re: Bad connection, wild pings at Vodafone network

Claudia — Wed, 28 Apr 2021 09:09:32 GMT

Hello ValeriiVasin,

the colleagues are still working on the elimination of the return path disrupter. You will get an e-mail when the ticket is closed.

Kind regards

Claudia

Re: Bad connection, wild pings at Vodafone network

ValeriiVasin — Thu, 29 Apr 2021 08:51:37 GMT

I have this in the ticket:

---

An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 29.04.2021 16:00 wieder fehlerfrei nutzen.

---

Ticket was created on 23.04.2021, so it takes a week already. Is that really considered to be Okay by Vodafone standards? If you cant fix it fast - please provide other options to use till its fixed! We are in Corona times - people work from home. I work from home with my wife. Both dependent on Internet connection. And any issue that appears is not being fixed properly, resolution takes weeks... We need to appologise at work always for not being able to perform because of our **awesome** Vodafone provider. That is nightmare. Such service should not exist!

Is it really going to be fixed today at 4pm? What if not?

What are the options from Vodafone to get stable connection during such accidents? (There was DSL one - is it really more stable? Would it fit with current contract? I am not going to stay even one day longer than my current contract!!). Will the speed remain (200 Mbit)?