Thema "Re: Extremely slow Internet Speed for 1 GBPS connection" in Störungen im Kabel-Netz

Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Fri, 04 Dec 2020 20:12:53 GMT

Cable Internet speed is Extremely slow...

Very pathetic. There is NO Simple ONline option to register a complaint.

PATHETIC!

This is cheating ! Vodafone *piep*!

Re: Extremely slow Internet Speed for 1 GBPS connection

Tobias — Tue, 15 Dec 2020 13:15:01 GMT

Hey

I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via a private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Sat, 02 Jan 2021 18:53:24 GMT

Hello Tobias,

Thank you for connecting.

Here are my details

Customer number: xxxxxxxx

Customer Name: xxxxxxxxx)

Date of B of Contract Holder: xxxxxxxx

Note: I have attached the snapshot of the Okla Speedtest for your reference while my laptop is connected to the wired network. Still I am getting max 40 MBPS so then WHY I should PAY for 1 GBPS Connection?

Something is Seriously WRONG with my Connection and I really feel being CHEATED by VODAFONE.

I would like to TERMINATE the CONTRACT if SPEED DOES NOT IMPROVE.

(customer number, name, address and date of birth of the contract holder) via a private message?

Edit: Please never post personal information of any kind publicly / Martin59

Re: Extremely slow Internet Speed for 1 GBPS connection

Martin59 — Sat, 02 Jan 2021 18:57:47 GMT

Hello ykulkarni99,

is the disturbance permanent, or only at certain times?

Best regards, Martin

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Mon, 04 Jan 2021 17:48:21 GMT

Hello Tobias,

This is ad-hoc and varies without any set pattern. Right Now I just checked, I got only 60 MBPS speed which too less than the 1000 MBPS connection I am paying for.

This is really Frustrating. Please help!

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Mon, 04 Jan 2021 17:49:18 GMT

Hello TObias,

I have shared the details to you in Private. Please reply.

Thanks!

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Mon, 04 Jan 2021 17:50:32 GMT

Hello Martin,

Thank you, there is no set time. This issue is constantly happening with fluctuation of speed. I am getting 60 MBPS speed now whereas I am paying for 1000 MBPS which is really SAD.

Re: Extremely slow Internet Speed for 1 GBPS connection

ERFD — Wed, 06 Jan 2021 13:35:25 GMT

Hello ykulkarni99,

We are currently aware of restrictions in your area in the evening hours from 4 p.m. onwards. We are in the process of relieving the area there. Are the tests in the morning via Gigabit-LAN ok?

Best regards Fred

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Sun, 10 Jan 2021 15:35:53 GMT

Hello ERFD,

I having this issue even before 4 PM. Can you please help further and downgrade my Speed Limit.

Why should I be paying for 1 GBPS when I get a regular speed of 20-40 MBPS?

Where should I complain about this Cheating by Vodafone?

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Sun, 10 Jan 2021 15:39:40 GMT

Hi Martin,

It is permanant Disturbance. I am NOT getting what i am paying for. I am getting roughly about 20-40 MBPS (MAX) speed then WHY should I PAY for 1 GBPS? Isnt this Cheating by Vodafone?

Where should I complain about this and Who can help me with this Situation?

I repled to Mr. Tobias privetly but he has not replied back.

My problem stays there.....

Very UNFORTUNATE Situation!

Re: Extremely slow Internet Speed for 1 GBPS connection

Tobias — Wed, 13 Jan 2021 06:34:50 GMT

Hey,

well, a downgrade wouldnt work, because its also the same problem; its slow sometimes. I can offer you a 50% credit of your monthly payments if you want.

Regards

Tobias

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Sat, 16 Jan 2021 18:07:05 GMT

Hi Tobias,

On Friday morning betwene 9.30 to 10.30 AM, I lost the internet in the middle of a very important Business Meeting and was kicked out of my Teams call 2 or 3 times.

This caused a MAJOR Embarassment for me and I REALLY FEEL HELPLESS.

I accept your offer of 50% Credit and I hope the Technical issues will be resolved soon in my Vodafone.

Thank you and looking forward for the REDUCTION in my Monthly Internet Fees!

Thanks!

~Regards

Yogesh Kulkarni

Re: Extremely slow Internet Speed for 1 GBPS connection

Tobias — Tue, 19 Jan 2021 12:32:21 GMT

Hey,

i just gave you the credit, sorry for that.. 😞

Regards

Tobias

Re: Extremely slow Internet Speed for 1 GBPS connection

ykulkarni99 — Sun, 24 Jan 2021 15:47:47 GMT

Hello Tobias,

Thank you for help. Where do I find the Credit Reduction on my account. I have not received any email also.

Please confirm

Thanks!

~regards

Re: Extremely slow Internet Speed for 1 GBPS connection

Tobias — Tue, 26 Jan 2021 16:48:23 GMT

Hey,

you cant see that, you can just see it on the next invoice.

Regards

Tobias

Router Restarts Automatically. Happened 10 times in the last 2 weeks

ykulkarni99 — Sun, 20 Jun 2021 15:53:08 GMT

Dear Vodafone,

I do work from home and paying for 1 GBPS package but Unfortunately from last 2 weeks I am facing a very unique and frustrating issue.My Internet router suddenly restarts cutting the internet for aboud 5-10 minutes.

This happens very suddenly and impacting my work when I am in an important call (Work from Home) and I had to login into my meeting again. This has happened around 10-12 times in the last couple of weeks and is very frustrating.

Can you please change the router if it is faulty or investigate the issue from your side?

Thank you!

Re: Router Restarts Automatically. Happened 10 times in the last 2 weeks

Tobias — Mon, 21 Jun 2021 10:52:22 GMT

Hey,

well, looks like there was something in our network, should be fixed again, does it work?

Regards

Tobias

Re: Router Restarts Automatically. Happened 10 times in the last 2 weeks

ykulkarni99 — Mon, 21 Jun 2021 12:54:16 GMT

Hello Tobias,

Unfortunately No.

Today again the Router restarted Automatically two times around 1.50 PM and 2.00 PM CET when I was in the middle of an important presentation and i had no option but to wait till the router restarts.

Can you please ESCALATE this issue to your Technical Experts and open a Ticket?

Thank you!

Re: Router Restarts Automatically. Happened 10 times in the last 2 weeks

ykulkarni99 — Mon, 21 Jun 2021 16:31:43 GMT

Dear Tobias,

Unfortunately the problem is happening again and again.

My router restarted automatically 4 times in a day. This is very very frustrating experience especially when I am presenting in important meetings

Please please please urgently resolve this...

I am trying to contact the Technical Support but they are NOT able to Help because they DONT understand English!

I am stuck up and would like to terminate the Contract if things dont improve Immediately

Re: Router Restarts Automatically. Happened 10 times in the last 2 weeks

Tobias — Tue, 22 Jun 2021 08:46:40 GMT

Hey @ykulkarni99,

well, i cant see these errors you describe, in that case i would like to send you a technician, can you send me a mobilenumber where he can contact you? Can you give him access to the house systems?

Regards

Tobias