Thema "Re: Internet not working from day one for last 3 months for two of my SIMs" in Störungen im Mobilfunk-Netz

Internet not working from day one for last 3 months for two of my SIMs

ahamedma — Thu, 17 Feb 2022 15:43:36 GMT

Hello,

I have a mobile contract for me and I have partner SIM for my family. Internet is working in my mobile but it does not work in my family members phone. I tried contacting vodafone shop and they tried changing the SIM but they could not solve the problem. I tried contacting the customer care and they also could not solve. It is almost 3 months since I got the two new partner connections and till now internet has not worked for me. But I have been paying 40 euros monthly. I am tired of contacting the vodafone teams. Kindly look into this matter or please terminate my contract under the improper service clause.

Regards

Re: Internet not working from day one for last 3 months for two of my SIMs

Jioti — Fri, 18 Feb 2022 10:14:43 GMT

Dear @ahamedma

I'm sorry your connection isn't working. I'll help you.

Does the affected smartphone show 4G on the display or not?

At the same time you can send me your contract data via PN. As a moderator, I am authorized to view your data. I need your phone number and your customer password please. Let me know which phone number is affected by the outage. Maybe I can fix the cause right away. Kind regards, Jioti

Re: Internet not working from day one for last 3 months for two of my SIMs

ahamedma — Fri, 18 Feb 2022 13:32:46 GMT

Hello Jioti,

I have sent a private message to you with the required information.

The 4G sign is seen on top but only internet is not working.

Kind Regards

Mansoor