Thema "Mobilfunk activation problems" in Störungen im Mobilfunk-Netz

Mobilfunk activation problems

AnaLastun — Thu, 22 Sep 2022 08:30:36 GMT

Hello, everyone! I have tried to use my mobilfunk new number, but apparently i need to update my personal information. I have tried for several hours to find an english speaking customer agent, but with no success. A german agent has told me that i need to send bank details and personal id to an email adress, but i did not understand it because she was speaking german and very fast. Does anybody know the email adress for legitimation?

Thanks.

Re: Mobilfunk activation problems

Andre — Fri, 23 Sep 2022 13:45:06 GMT

Hey AnaLastun,

I'm sorry that your mobile contract was not activated yet.

This community is for customers helping other customers.
I'd suggest contacting the support via chat , for example facebook, twitter or whatsapp .

You may get greeted by our chatbot in german , but should be directly handled to an agent, since he is not speaking english yet.
But my colleagues do 🙂

Cheers,
Andre