Thema "Re: Betreff: Störungsmeldung GigaZuhause 500 Glasfaser" in Störungen im Glasfaser-Netz

Störungsmeldung GigaZuhause 500 Glasfaser

GMR1 — Tue, 27 May 2025 07:48:08 GMT

We recently took the GigaZuhause 500 Glasfaser connection (Kundennummer: 0019xxxxxxx).

My neighbor also had the same plan and he confirmed that they have no issues with internet.

But for us the internet is frequently disconnecting and during working hours its annoying a lot.

We have visited the vodafone store but they suggested us to call customer care. Due to language barrier I could not really explain my problem.

Can some one help me how to get this resolved and where to raise the complaint? if possible, just in case if any moderator is here around, please consider this as a complaint take it forward.

Betreff: Störungsmeldung GigaZuhause 500 Glasfaser

reneromann — Mon, 26 May 2025 19:53:32 GMT

Nobody in here will be able to help you as this is just a customers-help-customers forum.

And the moderators are not allowed to give personal support for nearly 3 years, so nobody will forward this as complaint.

Betreff: Störungsmeldung GigaZuhause 500 Glasfaser

GMR1 — Thu, 26 Jun 2025 17:48:11 GMT

My issue resolved. I need to reset the router couple of times and reconfigured it. Booom... it started working. Customer technical support also doesn't have any clue.

Re: Betreff: Störungsmeldung GigaZuhause 500 Glasfaser

J0hann — Thu, 26 Jun 2025 19:06:12 GMT

Hello @GMR1,

as the issue is resolved, I am closing the thread.

BR J0hann