Thema "Betreff: Not able to connect with work VPN (Globalprotect)." in Störungen im DSL-Netz

Not able to connect with work VPN (Globalprotect).

NDB — Thu, 20 Mar 2025 09:44:52 GMT

Hello,

As soon as I connect my work VPN which is Globalprotect in my personal laptop , internet gets disconnected and there it is impossible to work.

Please note, everything works fine with mobile internet, hence it is not a problem with VPN but wifi. Please get it resolved as soon as possible.

Calling your customer care is not working due to language barrier. Through email a tciket already being raised "0006EaKW8S8WQC5G" but no resposnse so far.

Betreff: Not able to connect with work VPN (Globalprotect).

RobertP — Thu, 20 Mar 2025 10:27:35 GMT

welcher Router wird verwendet?

Betreff: Not able to connect with work VPN (Globalprotect).

natas666 — Thu, 20 Mar 2025 10:31:53 GMT

2 use VPN normally an "iPv4" is necessary....

new started contracts are usually "iPv6 - DS Lite"

so this may be the reason

Betreff: Not able to connect with work VPN (Globalprotect).

RobertP — Thu, 20 Mar 2025 10:34:44 GMT

https://live.paloaltonetworks.com/t5/community-blogs/configure-globalprotect-and-ipv6/ba-p/329390

Betreff: Not able to connect with work VPN (Globalprotect).

natas666 — Thu, 20 Mar 2025 10:46:50 GMT

oki, Vermutung war also im Grunde genommen - mal wieder - korrekt.....

diese Lösungsvariante kannte ich allerdings bislang nimmer

thx dafür

Betreff: Not able to connect with work VPN (Globalprotect).

NDB — Mon, 31 Mar 2025 08:20:43 GMT

EasyBox 805

Betreff: Not able to connect with work VPN (Globalprotect).

NDB — Mon, 31 Mar 2025 08:28:26 GMT

I need to get it fixed quickly, please. It's hampering my work. Also, it's very difficult to connect on the customer center due to the language barrier. The link shared above is very technical for me , sorry.

Re: Betreff: Not able to connect with work VPN (Globalprotect).

Chr1ssy — Mon, 31 Mar 2025 16:40:47 GMT

Hi @NDB,

are there any problems with our connection without using the VPN?

If so, pls check on our website if they are already in work. If not, you can open up a ticket there.

Do you need any further help, you can contact us on WhatsApp 0172 1217212.

Best regards

Chr1ssy

Re: Betreff: Not able to connect with work VPN (Globalprotect).

NDB — Tue, 01 Apr 2025 08:41:07 GMT

Hello, no, there is no problem with internet connection without VPN.

When I connect with GlobalProtect, the internet disconnects. Using a VPN is extremely important for me to work from home.

I am not able to raise a ticket; it asked for a call, and your team does not support English. Please help here or give me an email to write my problem.

Re: Betreff: Not able to connect with work VPN (Globalprotect).

NDB — Tue, 08 Apr 2025 10:03:56 GMT

Hello,

I am still unable to contact customer support and get it fixed. They said someone who speaks English will call back but hasn't received any call yet. Can someone help here, please? I need to enable IPv4 as we can't set up GP with IPv6.

Re: Betreff: Not able to connect with work VPN (Globalprotect).

RobertP — Tue, 08 Apr 2025 10:30:16 GMT

support in english is available via WhatsApp:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Not able to connect with work VPN (Globalprotect).

ADTK — Sun, 26 Oct 2025 13:02:43 GMT

Hi @NDB , What was the soution for your issue?

I just got new vodafone wifi connection and now not able to connect to office globalProtect VPN. I tried unsitall restart all possible dns configs sugegsted by ChatGPT nothing woked.