Thema "Re: Betreff: Facing packet loss issue since 40 days" in Störungen im DSL-Netz

Facing packet loss issue since 40 days

SherAMalik — Tue, 04 Mar 2025 13:53:47 GMT

Hi everyone,
I am facing packet loss issue since last 40 days, got on customer support and they gave me callback but the lady said she only speaks german. I am attaching screenshot from the ping plotter. What should I do now?

Unitymedia contract

xxxxxxxxxxxxxxxxxx

Edit: Please do not publish any personal data. I have therefore censored your address.

Re: Facing packet loss issue since 40 days

Pierre35 — Tue, 04 Mar 2025 13:55:20 GMT

Hello @SherAMalik,

Thank you for your message. I'm sorry you're having problems with your connection. If you were unable to get help over the phone, please get in touch with our WhatsApp team so that we can find a quick solution to your problem.

Best regards
Pierre35

Betreff: Facing packet loss issue since 40 days

SherAMalik — Wed, 12 Mar 2025 20:35:29 GMT

I have already created the ticket and the technician came to my place just restarted the router and told me there is a issue in my street and it will be solved within few days but now it’s been more than 8 days since he visited me and we still have the problem. What should I do? Shall I cancel the contract and move to some other providers? Or Vodafone will compensate me?

Re: Betreff: Facing packet loss issue since 40 days

ricky92 — Thu, 13 Mar 2025 07:55:54 GMT

Hello,

i'm sorry that you haven't heard back from me in 8 days. Please contact us via WhatsApp👉 Dein Kontakt zu Vodafone - Vodafone Community so that we can check your customer account to see what the current situation is.

Best regards
ricky92