Frequent and random internet disconnection

gforte — Sun, 02 Feb 2025 16:16:08 GMT

Hello,

I have a DSL connection since several years and upgraded to 250MB recently therefore I had to upgrade my modem/router to the EasyBox 805, now it seems like it randomly disconnects 4 or 5 times during the day.

Before I had a slower connection and the Easybox 804 and almost never had this issue. I don't speak German very well, and so I was unable to figure out your customer care.

What can I do to rectify this? Should I contact Vodafone via WhatsApp and wait for english speaking support there?

Thanks in advance

Re: Frequent and random internet disconnection

DennyW — Mon, 03 Feb 2025 09:37:01 GMT

Hello @gforte

yes, that's the best idea. The support on WhatsApp can communicate with you in English.

Kind regards
Denny

Thema "Re: Frequent and random internet disconnection" in Störungen im DSL-Netz

Frequent and random internet disconnection

Re: Frequent and random internet disconnection