No Telefone light in DSL EasyBox804 router and no internet

bsingh — Wed, 11 Dec 2024 11:51:08 GMT

I recently moved and got a Vodafone DSL connection. The technician came last Friday to set things up and from Friday to Monday morning, internet was working fine with connection dropping few times. Since Monday morning, I don't have any internet. I tried resetting the router from easybox.com and also from the router reset button, ordered a new MIC and tried that but nothing worked.

I created a ticket on Monday evening and then it was closed this morning though my problem is still there. If a ticket is re-opened, it should be handled on priority, but the customer care representative never gives an estimated timeline.

I work from home and due to this issue, I am not able to work and today is the third day. My contract has just started last Friday, So if this problem is not resolved soon, I am thinking to withdraw the contract. The beginning is so troublesome, I don't know how it will work for next 2 years.

Re: No Telefone light in DSL EasyBox804 router and no internet

J0hann — Wed, 11 Dec 2024 20:32:29 GMT

Hello @bsingh,

please contact our customer service via these contact channels.

My friends at the messenger service will help in English.

BR J0hann

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No Telefone light in DSL EasyBox804 router and no internet

Re: No Telefone light in DSL EasyBox804 router and no internet