Thema "Re: No internet for a week now" in Störungen im DSL-Netz

No internet for a week now

Aniruddha — Wed, 30 Oct 2024 19:05:12 GMT

Hello Team,

I have been having a disruption in the internet services since last 5 days now, it started on Friday, I have raised a ticket with
Vodafone support and they pointed out as Rückwegstörung in the arear, which is really unfortunate that the company like Vodafone just cant find the fault for 5 days and create so much unpleasant experience to the customers, worst is that when I discussed it with support they don't even speak English and have just no solution, obviously I have gone through your forums and all the aspect and have understood that Vodafone is just uncapable to fix such problems which is just worst thing for a global company that I always thought was class apart thanks for proving me wrong. Having said the ticket number is 003-0558371/24 . I am coming here with a hope I get some help or else I seriously think of moving to some other provider, as its a business loss for me as I work from home majorly and cannot afford this. Having said I am paying 53 Euros plus 10 euros for a week of hotspot connection, which I had to purchase as there was a delay in sending me the sim based wifi dongle (Which in itself is useless too as its not even giving me 15 mb speed, which is good for nothing). So does anyone have a solution for this or Vodafone really cares to fix the issues for its customer is what I would like to understand.

Re: No internet for a week now

ricky92 — Thu, 31 Oct 2024 10:20:55 GMT

Hello @Aniruddha ,

we are sorry that you are affected by a major disruption. Unfortunately, we have to ask for your patience. Please contact us via WhatsApp using the link and we will look for an alternative solution.👉 Dein Kontakt zu Vodafone - Vodafone Community

Best regards
ricky92

Betreff: No internet for a week now

nerasta — Thu, 31 Oct 2024 22:28:13 GMT

Hi, which region are you from? We are experiencing the same problem since 5 days and get no help. I reset the router to factory settings but it didn't help. I will try installing an update on it next, but it would be helpful if we could figure out what is the problem.

Betreff: No internet for a week now

Aniruddha — Sun, 10 Nov 2024 11:31:25 GMT

Kurfuerstenstrasse now its 3 weeks seriously vodafone technical team is a joke in Germany,

Betreff: No internet for a week now

MeisterYoda — Sun, 10 Nov 2024 14:18:38 GMT

It can last several weeks to fix a so called "Rückwegstörer". You have to be patient until this interruption has been found and repaired. Meanwhile you can call the customer service an claim a mobile router so you have internet. Mention during the phone call the Vodafone "Always-On Garantie".

Betreff: No internet for a week now

Aniruddha — Mon, 11 Nov 2024 09:47:35 GMT

@MeisterYoda : I understand that I have the always on from Vodafone but its not up to the mark of the speed that is not good for me to continue work from home, and plus have all the devices on it makes life miserable.