Thema "Betreff: Internet disruption & cannot reset factory" in Störungen im DSL-Netz

Internet disruption & cannot reset factory

nhlong2701 — Tue, 10 Sep 2024 09:32:52 GMT

Hi,

I’m looking for support with my internet. My internet was disrupted since yesterday and the Power/DSL light keeps blinking. I could smell a little bit of burn smell when checking the router. But the lights are still flashing.

I tried to reset the router and also reset factory using MIC code. But both of them didn’t work. The reset factory couldn’t even complete the first step and kept having timeout ()

Can someone please help me with this?

Betreff: Internet disruption & cannot reset factory

RobertP — Tue, 10 Sep 2024 12:25:28 GMT

rental Fritzbox or your own?

Betreff: Internet disruption & cannot reset factory

nhlong2701 — Tue, 10 Sep 2024 13:40:10 GMT

Hi, I bought it directly from Vodafone when I signed the contract. It was almost 2 years ago.

Betreff: Internet disruption & cannot reset factory

RobertP — Tue, 10 Sep 2024 14:47:19 GMT

maybe there ist something wrong with your connection

what does your Fritzbox show under: Internet >> DSL-Informationen >> DSL

if you think it is defective, search for the invoice an let it replace from AVM

the give 5 years warranty

https://avm.de/service/fritzbox/supportanfrage/

or buy a new one

Betreff: Internet disruption & cannot reset factory

nhlong2701 — Tue, 10 Sep 2024 15:02:21 GMT

Thanks a lot, Robert, for your suggestion. Since the lights of the router are still flashing, i’m not 100% sure if it is broken or not. But thanks for reminding our the guarantee

Unfortunately, I already tried to reset factory (Which worked for me last time) and now i’m stuck with step 1 of the installation using MIC code due to no connection (timeout error). I already wrote a ticket to Vodafone support but I don’t know how long it will take them to resolve such issue. Having a technician visit and confirm the problem would be nice.