Not avaiable internet - DOCSIS offline

PDM — Fri, 21 Jun 2024 20:39:14 GMT

First of all, I'm afraid that couldn't speak German language because I'm foreigner who living in Bad Soden(ZIP 65812)

Today, I followed guide line and installed rauter without any problem.

Unfortunately there is no internet connection. this maybe due to DOCSIS offline signal as attached.

Internet/WIFI/Power signal always shows white light without blinking.

I suspected the DSL would be root-cause in this problem.

could you please check my status and let me know how to solve this problem?

Which contract do you have? (e.g. Internet + Telephone 100) Giga Home 100 Cable
Which modem/router do you use? (e.g. Hitron) Vodafone Station
Are you using a rental device from us or do you have your own device? : Rental device
What error occurs? : No Internet (DOCSIS offline)
How is your device connected to the modem ? : LAN/WLAN
Which browser do you normally use? : Chrome
Which operating system do you have on your computer? : Windows 10
Start and period of disruption : since 21st June (Continually)

Betreff: Not avaiable internet - DOCSIS offline

RobertP — Fri, 21 Jun 2024 20:44:12 GMT

perform a factory reset: press and hold reset for 20 seconds