Thema "Re: EasyBox is not activating" in Störungen im DSL-Netz

EasyBox is not activating

akaydicle — Wed, 06 Apr 2022 15:35:24 GMT

Hi,

Today a technician came to my apartment to install DSL. Unfortunately, after he left, we couldn't activate the EasyBox. I've reseted it multiple times but nothing works. It keeps giving the message 'The activation of your EasyBox in progress. Please do not turn off the device' And it stucks in this message for hours.

I called the customer service, they said everything is ok from their side and they guided me to another number for installation however unfortunately they are not able to support me in English. That's why I don't know what to do and I am totally blocked in here, any help would be appreciated!!

@Jens-K

Best regards

Re: EasyBox is not activating

Andre — Thu, 07 Apr 2022 10:04:25 GMT

Hey akaydicle,

hm... this looks like the router does not get a proper dsl signal , so its unable to contact the configuration server.

It may take till 17 o'clock on the activation date, till your login credentials work.

I feel like you've tried a reset after ?

Then its time to open a technical ticket.

Please send me a private message with your dsl customernumber & mobilenumber.

To send me a private message, click on my name/avatar -> then the big red button on the right side.

Cheers,
Andre

Re: EasyBox is not activating

NewBie_Vdf — Fri, 23 Feb 2024 12:14:59 GMT

HOw does this issue fixed, i am also having the same issue after several attempts of reset.