Thema "Re: Betreff: EasyBox 805 stuck in activation procedure" in Störungen im DSL-Netz

EasyBox 805 stuck in activation procedure

shad2553 — Fri, 03 Nov 2023 23:11:32 GMT

Hi. I have ordered EasyBox 805. Today was a technician from Telecom who connected the landline. After that in 10 minutes I received an SMS with MIC. So I used this information to activate my modem. So after updating firmware and a reboot it is now in the step 63 ( I just pick a number from URL, maybe it is not that important). Device says keep waiting and don't shutdown the modem and it continues for couple of hours. I cannot use the regular support methods like phone call because I don't speak German and I'm not even able to understand which keys I should press to speak to human not to bot.

So if there is anything I can do to overcome this - please let me know. Thanks a lot and best regards!

Re: EasyBox 805 stuck in activation procedure

R4mona — Tue, 07 Nov 2023 10:06:34 GMT

Hey @shad2553,

Nice that you got in touch with us. 🙂

How are things currently looking for you? Have you been able to clarify your concerns in the meantime?

Best regards
R4mona

Betreff: EasyBox 805 stuck in activation procedure

shad2553 — Mon, 13 Nov 2023 10:58:08 GMT

Hello. I did. I have reset the device and then it immediately activates.

Thanks

Issue can be closed

Re: Betreff: EasyBox 805 stuck in activation procedure

R4mona — Mon, 13 Nov 2023 11:02:38 GMT

Hi @shad2553,

thanks a lot for your update. 🙂

I'm really pleased that your request has been resolved. ❤️ Then I'll mark a post as a solution and close the thread.

If you have any further questions, you know where to turn. 🙂

Kind regards
R4mona