Thema "Re: Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?" in Störungen im DSL-Netz

Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?

edxmas — Sat, 04 Nov 2023 11:57:00 GMT

Hi team,

this month the connection is terrible. Around 5Mbps in download, and around 0.5Mbps in upload.I made the Vodafone speed check. This happened several times this year, after few days recovered, but not now.

The connection is extremely unreliable and I have to switch tethering on my phone. When I moved to this apartment, I couldn't bring my previous contract with me as Kabel wasn't available here. I'd love to go back to Kabel possibly given the the limitation of the DSL one in terms of speed and frequent issues.

My contract is a GigaZuhause 100 ADSL

Modem FRITZ!Box 7530 (normally using a eero router behind it connected via LAN - but I tested with a direct connection to it too)

I normally connect through wifi

I usually browse through Chrome, on osx

It started around 4 weeks ago

Speedtest-ID: cvsdrt

Thanks for your support

Re: Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?

DennyW — Tue, 07 Nov 2023 10:40:45 GMT

Hello @edxmas

please contact our written customer service via Facebook / X / WhatsApp so that our colleagues can help you.

Kind regards
Denny

Re: Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?

edxmas — Tue, 07 Nov 2023 20:28:06 GMT

Thank you Denny

Can you please provide Facebook, x, and WhatsApp contacts?

Thanks

Re: Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?

DennyW — Wed, 08 Nov 2023 06:58:47 GMT

Sorry, I actually wanted to link the contacts. You can find them here.

Betreff: Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?

edxmas — Mon, 13 Nov 2023 23:20:50 GMT

Thanks Denny. I’ve contacted the customer service and I’m waiting for Telekom to come, but ao far nobody called me, nor I received an email confirmation.

Shall I just wait? I feel the Internet connection is going worse over time. Can I get e refund for all this time the connection was far below the contract expectation?

Thanks

Re: Betreff: Slow connection with DSL - can I move to Kabel or should I wait for the contract to ...

DennyW — Tue, 14 Nov 2023 09:04:37 GMT

with pleasure. You can request a credit note via customer service.

Kind regards
Denny

Re: Betreff: Slow connection with DSL - can I move to Kabel or should I wait for the contract to ...

edxmas — Tue, 21 Nov 2023 23:06:36 GMT

Dear Denny

After some time I was able to talk to an english speaking person who opened a ticket and requested Telekom to come over and fix the problem. Unfortunately nobody called me anymore to get an appointment. I went to a physical Vodafone store, they told me to reach out to the customer service to solicit. So far, no luck.

I think this is configuring as a good reason to conclude the contract earlier and pass to another operator. Do you have a suggestion?

Thank you!

Betreff: Slow connection with DSL - can I move to Kabel or should I wait for the contract to expire?

natas666 — Wed, 22 Nov 2023 01:48:21 GMT

if docsis (data over cable) is available at your adress, vodafone allows u 2 change from dsl cintract 2 internet over cable-contract as soon as u lik / or as soon as it it possible in technical circumstances.

and u can choose the new cablernet conwith ntimer ootiondition

tha because one wants 2 provide services from its own syste - not from the telekom-dsl-system !

Re: Betreff: Slow connection with DSL - can I move to Kabel or should I wait for the contract to ...

DennyW — Wed, 22 Nov 2023 08:25:53 GMT

Hey @edxmas

Is your current phone number stored in your customer account? It's best to contact our customer service (It is best to use the written channels, such as WhatsApp/FB/X) again to clarify why no one has contacted you so far.

Best regards
Denny