Thema "Re: Slow internet speed in Berlin 10245" in Störungen im DSL-Netz

Slow internet speed in Berlin 10245

big_bobbie — Fri, 05 Aug 2022 11:58:58 GMT

The past two weeks my DSL 100 has only been reaching max ~18Mbps download speeds.

The signal from the line has also been cutting out with increasing frequency over the past month, sometimes 5-6 times per hour in the afternoon work hours.

Is there someone that could help with this?

Re: Slow internet speed in Berlin 10245

HeikeF — Sat, 06 Aug 2022 12:48:47 GMT

Hi big_bobbie,

really annoying that the connection is not going well. :-(. Please excuse me.

What have you already done?

Have you gone through the checklist? http://www.vod.af/DSLCheck

Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL

Has a fault ticket been recorded?

Best regards

Heike

Re: Slow internet speed in Berlin 10245

big_bobbie — Mon, 15 Aug 2022 12:00:44 GMT

Hello Heike, thanks for the reply.

I have gone through the checklist here: http://www.vod.af/DSLCheck

I have also gone through the steps to troubleshoot the problem via my handy on LTE, as linked through the QR code here, but at the end after unplugging and replugging the modem for 3minutes, there didn't seem to be a further step to actually report the outage: http://www.vod.af/Netz-Assistent-DSL

In general, whenever the issue of disconnection occurs (which sometimes more than 5 times during the work day), I simply unplug the router, plug it back in and hope for the best. Sometimes this resolves in in a few minutes, other times I need to wait 15-20 minutes before internet returns.

When this happens, I also check the modem, diagnostic, and recieve the following error:

Error	Internet Connection	IPv4: Not connected. IPv6: Not connected. Web service cannot be reached

Can Vodafone confirm from their end that my connection is dropping with such frequency?

Re: Slow internet speed in Berlin 10245

DanyG — Wed, 17 Aug 2022 08:23:10 GMT

Hi big_bobbie,

in that case, please let us check your line on Twitter or Facebook. Just write us a private message there (data will be transmitted unencrypted).

BR,

Dany

Re: Slow internet speed in Berlin 10245

big_bobbie — Wed, 26 Oct 2022 11:47:39 GMT

Hi @DanyG , I wanted to follow up here again as the problem has only gotten worse - Are you suggesting I privately message Vodafone on Twitter or Facebook, or through this forum?

Thanks and best regards,

Aaron