Thema "Re: Internet disconnects hourly" in Störungen im DSL-Netz

Internet disconnects hourly

wimz — Mon, 25 Jul 2022 18:41:40 GMT

Hello,

My internet connection is dropping out at least once an hour if not more often. I have a Easybox 805. I have ensured it is running the latest firmware and restarted multiple times. I have pulled the event error log for this evening which includes multiple drops if anyone can help decipher.

Thanks,

Wimz

Re: Internet disconnects hourly

HeikeF — Tue, 26 Jul 2022 14:15:24 GMT

Hello wimz,

really annoying that the connection is not going well. :-(. Please excuse me.

What have you already done?

Have you gone through the checklist? http://www.vod.af/DSLCheck

Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL

Has a fault ticket been recorded?

Best regards

Heike

Re: Internet disconnects hourly

wimz — Wed, 27 Jul 2022 20:21:12 GMT

Hello Heike,

I have performed all actions in the checklist and followed the assistant multiple times. Unfortunately it only repeats, telling me to disconnect the modem/router for 3 min. It does not offer any further prompts or different guidance upon reopening.

Thank you,

David

Re: Internet disconnects hourly

DanyG — Fri, 29 Jul 2022 14:18:48 GMT

Hi David,

do you have the chance to write us on Facebook or Twitter (private message to our service accounts)? Then we can check your line and create a trouble ticket for you.