Thema "Re: Problem regarding setting up the connection with EasyBox804" in Störungen im DSL-Netz

Problem regarding setting up the connection with EasyBox804

CYK — Tue, 19 Jul 2022 20:21:53 GMT

Hello,

I am using Red Internet DSL 50 with EasyBox 804 and have had problems setting up the Internet connection since the end of June. So far, the technician has already come to my apartment twice and checked that the line and the TAE socket are both ok. I have also asked Vodafone to send me new routers twice, but the problem still existed.

Here are the steps I follow to set up the connection:

Connect the DSL cable to the TAE socket on the wall.
Plug in the power adapter
Wait for 3 minutes (After waiting, the LED status of the EasyBox 804: Internet is flashing green light, WLAN is a constant green light, Telefone is off )
Connect to the router using WLAN and use the browser to open the webpage "easy.box"
Start the activation procedure
Submit the Modem-installation code (MIC)
Wait... (The LED status of the EasyBox 804: Internet is a constant green light, Telefone is flashing red light, WLAN is a constant green light)
Connection failed
Start the activation procedure again (The LED status of the EasyBox 804: Internet is flashing green light, WLAN is a constant green light, Telefone is off )
Submit the Modem-installation code (MIC)
Wait...
Failed, there is no internet
Reset the router by pressing the reset at the back of the router for 15 seconds
Start again from step 3

Please tell me how to solve this problem, do I miss some steps that might help?

Thanks and regards,

Re: Problem regarding setting up the connection with EasyBox804

Andre — Wed, 20 Jul 2022 10:29:21 GMT

Hey CYK,
it looks like the router is not getting a proper dsl signal.
But after 2 technicians which have checked the landline & a swap of the router its highly unlikely that its a technical defect...

You've connected the router with the grey cable with the telephone connection socket? (not the yellow cable).

Then please send me a private message with your dsl customernumber & a mobile number.

I'll have a look into this.

Cheers,
Andre

Re: Problem regarding setting up the connection with EasyBox804

CYK — Wed, 20 Jul 2022 15:11:27 GMT

Hi Andre,

Yes, I am using the grey cable with the telephone connection socket, please see the photos below.

I have sent you a private message, please check.

Thanks and regards,

CYK

Re: Problem regarding setting up the connection with EasyBox804

HeikeF — Fri, 22 Jul 2022 15:33:27 GMT

I answered your PN yesterday. 🙂