DSL connection doesn't work - tried to set up multiple modems and no setting seems to work

fedemp — Mon, 27 Jun 2022 12:39:10 GMT

After multiple days of trying everything I could find both in this forum and in other guides across the internet I still couldn't set up my modem to work with the newly installed dsl connection from vodafone.
The phone customer service is unusable for me, after trying 19 times I can't translate the german fast enough and the automatic reply hangs up on me.

So to fully describe the problem:
- I got vdsl installed in my new house (the technician said all worked out well)
- I have been trying to set up my modem/router (bought with the exact specification that vodafone seem to require)
- unfortunately, no matter the settings I insert, it seems impossible and the router tells me that it's either a problem of the cable to which its connected (not the case because i checked) or it's from the ISP

Now, since I haven't been charged anything from vodafone I started to have the doubt that I may not be able to access the internet for this reason. Is it possible?
also how can i make sure that I'm actually receiving any connection at all? I've inserted correctly all the information in the guides (username, password) and I even tried all the possible ISP (vodafon / vodafon from telekom .. etc)

Is there a simple guide with the correct settings ?
Here's my settings at the moment:

DSL Modulation Type: VDSL

VLAN ID: 7

Internet Connection Type: PPPoE

Authentication Type: AUTO_AUTH

IPv4: Enable pppoe_ptm_7_0_d

Default Gateway: pppoe_ptm_7_0_d

IPv6: Enable DHCP

Addressing Type: DHCP

IPv6 Default Gateway:

pppoe_ptm_7_0_d

Any help would be amazing since I need internet at home for work
Thanks!

Re: DSL connection doesn't work - tried to set up multiple modems and no setting seems to work

Andre — Tue, 28 Jun 2022 06:12:12 GMT

Hey fedemp,

I'm sorry that you can't use your landline yet.

Which router are you using? What Bandwith / Tariff ? Whats the exact error message?
Normally you just need the Modeminstallationcode with our Devices. If you use a different Router your username/password. Sometimes the Vlan ID - 7 seems fitting for Internet via VDSL.

If the self diagnosis of the router is asking you to plug the dsl cable in , i guess that it doesn't get a proper dsl signal.

Cheers,
Andre

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DSL connection doesn't work - tried to set up multiple modems and no setting seems to work

Re: DSL connection doesn't work - tried to set up multiple modems and no setting seems to work