DSL connection stopped working

victor4 — Wed, 08 Jun 2022 07:43:05 GMT

Hello, my DSL connection stopped working this morning and didn't came back. 1st time it happened after 5 years, contract is running fine, no billing issue.

The internet LED light is flashing green, and already tried disconnecting/reconnecting power many times. I talked to 1st level of support on this number 0800-5054484 but he asked me to call 2nd level of support on this number 0800 172 1212. Unfortunately no operator on this number was able to speak English, I tried several operators. Can any English speaking operator get my case ?

Community Team: Post moved to appropriate board.

Re: DSL connection stopped working

Andre — Wed, 08 Jun 2022 11:21:40 GMT

Hey Victor4,

I'm sorry that your landline stopped working.
The 0800 172 1212 is the correct hotline, sadly there is no dedicated english speaking hotline.

Most agents should be able to handle a call nevertheless.

Feel free to send me a private message with your dslcustomernumber & mobilernumber.

Did you try resetting the router to factorydefaults & reconfigure it with the modeminstallationcode?

Cheers,
Andre

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