Thema "Re: Problem with a new box" in Störungen im DSL-Netz

Problem with a new box

ThibaultTricard — Tue, 10 May 2022 05:05:57 GMT

Hi,

I just received my internet box and internet is realy bad, some site work wel well other are very slow and other do not work at all.
Is that normal at first ?

ps: The chat bot cannot help and as I don't speak german well enough I cannot navigate through the hotline

Edit: Post moved to the appropriate board / Martin59

Re: Problem with a new box

Claudia — Sat, 07 May 2022 08:58:11 GMT

Hello ThibaultTricard,

are both WiFi and the ethernet connection affected? Please also send the details from the thread Alles rund um Störungsmeldungen.

Kind regards,

Claudia

Re: Problem with a new box

ThibaultTricard — Sat, 07 May 2022 12:00:22 GMT

hi,
I cannot test the ethernet connection, as I don't have any ethernet device,
I live in the Saar state zipcode : 66121
my contract is the internet 150, and I have the Fritz!box router provided by vodafone
all my devices are connected with WLAN
The problemis there since the activation of the contract (yesterday)
I tried to contact the watsapp chat bot but it keep asking me to call the hotline which I cannot as I don't speak german

best,
Thibault

Re: Problem with a new box

Martin59 — Mon, 09 May 2022 05:27:28 GMT

Hello ThibaultTricard,

I'll take a look at this in detail.

Can you please send me the name of the contract holder, the date of birth, the full address and the customer number via PN ?

After that, please leave a short info here.

Best regards, Martin

Re: Problem with a new box

ThibaultTricard — Mon, 09 May 2022 06:18:10 GMT

Hi,

message sent

Best regards,
Thibault Tricard.

Re: Problem with a new box

ThibaultTricard — Tue, 10 May 2022 08:28:10 GMT

Hi again,

sorry to bother you, I didn't get any reply,
do you have any news of my problem ?

Best,
Thibault Tricard.

Re: Problem with a new box

Andre — Tue, 10 May 2022 10:41:20 GMT

Hey Thibault,

from the looks of it you are using a dsl contract - not internet via cable.
So I'll take over from here.

Please send me your mobilenumber via private message. I'll have a closer look into this.

Cheers,

Andre

Re: Problem with a new box

ThibaultTricard — Tue, 10 May 2022 16:18:30 GMT

Hi again,

I don't know If someone on your side did something but now I don't have internet anymore.
When will this be fixed ?

Best regards,
Thibault

Re: Problem with a new box

Andre — Wed, 11 May 2022 17:30:50 GMT

Hey ThibaultTricard,

I've already responded via pn.

This landline was never activated. I did not make any changes to this contract.
You were most likely surfing on the connection of the previous teanant.

Cheers,
Andre