Thema "Frequent Captive Portal problem" in Störungen im DSL-Netz

Frequent Captive Portal problem

copu95 — Thu, 24 Mar 2022 07:02:31 GMT

My internet cuts out and shows this screen (see attached) at least once a day, often interrupting important video calls. It will happen even though all Kabels are plugged in.

Why does this happen???

I hope I will not have to switch to Telekom.

EDIT @copu95 Topiv moved to the right thread. Kind regards Marco

Re: Frequent Captive Portal problem

Andre — Thu, 24 Mar 2022 15:58:42 GMT

Hey copu95,

this looks like the router looses the dsl synchronisiation.
May be faulty router, a defect on the landline itself....
My colleagues from the technical department will have a closer look into this.

In the meantime you could try to do a factoryreset of the easybox & reconfigure it with the modeminstallationcode.

Please send me a private message with your dsl customer & mobilenumber.

Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht".

Cheers,
Andre

Re: Frequent Captive Portal problem

copu95 — Fri, 01 Apr 2022 00:20:35 GMT

thank you.

yes, every day when it happens i factory reset the easybox which works most of the time. It can take up to 20 minutes to get back running sometimes though and i really can't afford for the internet to cut out during a video meeting again!