Thema "Betreff: M.I.C. verification" in Störungen im DSL-Netz

M.I.C. verification

Vadim66 — Thu, 03 Mar 2022 18:26:39 GMT

Hello,

I have recently signed a contract for DSL internet. I am struggling to connect it. And what is worse - I am struggling to receive support. Also very difficult to find something in English. Why?

Anyway, my router (EasyBox 805) doesn't veify my code. And I cannot change it - when I get to an appropriate page it just doesn't provide an option to request. There is no button or anything.

Please, help me to connect to the internet.

Regards,

Vadim

Betreff: M.I.C. verification

Vadim66 — Fri, 04 Mar 2022 11:11:07 GMT

Anyone can help me? I need a new MIC code, how can I reach technical support and change it verify existing one from a welcome letter?

Re: M.I.C. verification

Andre — Fri, 04 Mar 2022 13:57:09 GMT

Hey Vadim66,

sadly there is no dedicated english speaking hotline. Most agents should able to handle a call nevertheless.

If you cannot setup the router with the modeminstallationcode, its most likely either a faulty dsl signal & or the contract was not activated yet.

Was the technician already onsite (the date for the activation is communicated in the welcomeletter) ? Before this date , the modeminstallationcode gets not regognized.

Cheers,

Andre

Re: M.I.C. verification

Vadim66 — Fri, 04 Mar 2022 20:37:39 GMT

Thank you for your response. The technician must come in a week approximately. Hopefully, he/she will fix it.

Re: M.I.C. verification

HeikeF — Sun, 06 Mar 2022 11:40:38 GMT

Hi Vadim66,

I keep all my fingers crossed that everything will be fine afterwards. 🙂

Best regards

Heike