Thema "Re: English speaking customer service" in Störungen im DSL-Netz

Problems after activation and no support in English

ZP — Sat, 20 Nov 2021 11:43:45 GMT

Good day,

My DSL installation took place (by a Telekom technician). The next step is activating my DSL with the Vodafone network - but this process keeps hitting a failure with the message of: unable to connect to Vodafone network - contact customer care line. I have contacted the customer care line and attempted in my basic German to explain the error and been told that there is a problem with my internet line and that a new technician will have to visit me. I have had no further feedback from Vodafone regarding this and would like to get in touch with an english speaking consultant. What is the process to follow for this? For an international company the reception of customer service for an English speaking request is quite disappointing. In every other country assistance can be requested and found in many languages.

Edit @ZP Subject more clearly defined. BR, DanyG

Re: English speaking customer service

DanyG — Sat, 20 Nov 2021 11:45:23 GMT

Hi ZP,

I'm sorry that your access isn't working after the technician installed it and no one could help you in English.

Just to make the situation a little bit clearer for me: You tried to install the MIC to configure the router and it didn't work? Does the installation process fail?

BR,

Dany

Re: English speaking customer service

ZP — Mon, 22 Nov 2021 08:54:16 GMT

Hi Dany,

I do not reach the point of installing the MIC, it keeps reaching an error message of not being able to connect to the vodafone network. I have tried calling the 0800 172 1212 many times but have been refused to being assisted in my broken English. What do i have to do to get assistance?

Re: English speaking customer service

Jens-K — Tue, 23 Nov 2021 12:12:26 GMT

Hi ZP,

I will open a technical ticket.

Please send me a private message with your name, customer number and mobile phone number.

Regards,

Jens

Re: English speaking customer service

ZP — Tue, 23 Nov 2021 13:52:02 GMT

private message sent

Re: English speaking customer service

Su — Thu, 25 Nov 2021 09:26:23 GMT

Hey ZP,

we´ve got it!

I´m sry for your waiting, we will answer as soon as possible.

Thanks