Thema "Reg issue with DSL connection - more than 1month no installation done" in Störungen im DSL-Netz

Reg issue with DSL connection - more than 1month no installation done

Nadendla — Wed, 05 May 2021 05:09:42 GMT

Hi Team,
I have taken a vodafone DSL connection a month back and still the installation was not done. I am unable to work from home due to this issue.

My registered tel number is +49-1757***

I received couple of messages to confirm the appointment date and I updated on 21st April. But I havent seen your guys yet.

Please could you look into this resolution as soon as possible!!!

Thank you very much in advance.

Betreff: Reg issue with DSL connection - more than 1month no installation done

Nadendla — Tue, 04 May 2021 20:59:35 GMT

Messages which I received from VODAFONE on 31st March and 1 APRIL below.
##################################

Liebe Vodafone-Kundin, lieber Vodafone Kunde, schön, dass Du bei uns bist! Such Dir bitte den Termin aus, an dem wir Deinen Anschluss für Dich anschalten: www.vodafone.de/status-dsl-anschaltung/?urlIdent=6089ef2d859933107e6e1b64553bf493b145f206fa3dda8d7de8a0f26f22ed4c?S. Freundliche Grüße, Dein Vodafone-Team

Lieber Nadendla Deepaak, Ihren Auftrag haben wir bekommen und bearbeiten ihn jetzt. Den Status Ihres Auftrags sehen Sie auch auf https://dsl.vodafone.de/vfksc/ba/index_pub.jsp. Dazu brauchen Sie Ihre Auftragsnummer (ARC-Nummer). Sie finden Ihre ARC-Nummer auf Ihrem Auftrag. Freundliche Grüße, Ihr Vodafone-Team

Re: Reg issue with DSL connection - more than 1month no installation done

Jens-K — Wed, 05 May 2021 14:21:55 GMT

Hi Nadendla,

I will check the status of the order.

I need your name, order number and customer password via private message.

Regards,

Jens

Hi Jens, Thanks for respoding. I have brought this new co...

Nadendla — Wed, 05 May 2021 14:22:40 GMT

Hi Jens,
Thanks for respoding.
I have brought this new connection from MediaMart. So I am unable to fetch my customer number yet. Looks like my email Id is written incorrectly in the system.

I only have my registered mobile number *** for which I recieved couple of SMS. PFA.
My name is Nadendla Deephak.

Please could you look into this soon. 😞

@Nadendla Personal data deleted.

Re: Hi Jens, Thanks for respoding. I have brought this new co...

Jens-K — Wed, 05 May 2021 14:25:45 GMT

Hi Nadendla,

please send your data via private message.

Click on my avatar. On my profile you see a red button on the right.

You will find your order number (ARC...) in our e-mail. Also I need your customer password.

If you can not find the order number, please send me your name, address, date of birth and last 4 digits of your IBAN via PM.

Regards,

Jens

Hi Jens, I have sent you the private message yesterday. C...

Nadendla — Thu, 06 May 2021 09:34:06 GMT

Hi Jens,

I have sent you the private message yesterday.

Could you please check and update on the status.

Thanks,