Internet connection down since Saturday – red LED on router, no resolution despite open ticket

Bright_ — Mon, 16 Feb 2026 09:02:04 GMT

Hello,

I hope it's okay that I write in English as my German is limited.

I visited my local Vodafone shop on Saturday to report an issue with my internet connection. The connection had been working fine in the days before, but suddenly stopped — the internet LED on my router is showing red instead of green.

A ticket was created at the shop, and I received a message saying my connection would be reconfigured and monitored for 24 hours. However, the issue is still not resolved and it doesn't seem like any progress is being made.

This is becoming very frustrating because I work remotely and rely entirely on my home internet to do my job. I've now been unable to work properly since the weekend, which is seriously affecting me.

Is it possible to have a technician sent out to investigate the issue on-site? I feel like a remote fix isn't working in this case and someone needs to physically check the connection.

my WiFi router model is an easybox 805 and it is a DSL connection

Thank you for any help.

Best regards

Betreff: Internet connection down since Saturday – red LED on router, no resolution despite open tic

Bright_ — Mon, 16 Feb 2026 09:03:54 GMT

Sorry I failed to mention earlier, my ticket number is: TA0000017925613

Betreff: Internet connection down since Saturday – red LED on router, no resolution despite open tic

Kurtler — Mon, 16 Feb 2026 09:08:15 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Thema "Betreff: Internet connection down since Saturday – red LED on router, no resolution despite open tic" in Geräte

Internet connection down since Saturday – red LED on router, no resolution despite open ticket

Betreff: Internet connection down since Saturday – red LED on router, no resolution despite open tic

Betreff: Internet connection down since Saturday – red LED on router, no resolution despite open tic