https://forum.vodafone.de/t5/Ger%C3%A4te/Request-for-router-replacement/m-p/3214054#M245917 <P>I need a new internet router. I have tried reaching out through customer support, but it wasn't easy because I don't speak German yet. They eventually sent a technician to check the router, but the technician said there was nothing they could do to solve the problems.</P><UL><LI>Since about four months ago, the router has been disconnecting randomly on LAN and WiFi, and I randomly get "Connection Refused" when browsing.</LI><LI>There are also some websites that stop loading when I'm connected to the router (LAN or wifi); I have to use my mobile network to browse these websites.</LI><LI>I have also reset the router many times to solve this problem, but it didn't work</LI></UL><P>As someone that works from home this disrupts my work and calls a lot and would just like that the router is replaced and problem solved.</P><P>&nbsp;</P><P>Thank you.</P> Sat, 26 Oct 2024 16:40:58 GMT Bosun 2024-10-26T16:40:58Z https://forum.vodafone.de/t5/Ger%C3%A4te/Request-for-router-replacement/m-p/3214054#M245917 <P>I need a new internet router. I have tried reaching out through customer support, but it wasn't easy because I don't speak German yet. They eventually sent a technician to check the router, but the technician said there was nothing they could do to solve the problems.</P><UL><LI>Since about four months ago, the router has been disconnecting randomly on LAN and WiFi, and I randomly get "Connection Refused" when browsing.</LI><LI>There are also some websites that stop loading when I'm connected to the router (LAN or wifi); I have to use my mobile network to browse these websites.</LI><LI>I have also reset the router many times to solve this problem, but it didn't work</LI></UL><P>As someone that works from home this disrupts my work and calls a lot and would just like that the router is replaced and problem solved.</P><P>&nbsp;</P><P>Thank you.</P> Sat, 26 Oct 2024 16:40:58 GMT https://forum.vodafone.de/t5/Ger%C3%A4te/Request-for-router-replacement/m-p/3214054#M245917 Bosun 2024-10-26T16:40:58Z https://forum.vodafone.de/t5/Ger%C3%A4te/Request-for-router-replacement/m-p/3214056#M245918 <P>There is no more individual support here in the forum. Support in English is available via <A href="https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954" target="_blank">WhatsApp</A>&nbsp;<BR /><BR />The forum is now just a customer helping customer forum.<BR /><BR />Best regards Kurt</P> Sat, 26 Oct 2024 16:49:08 GMT https://forum.vodafone.de/t5/Ger%C3%A4te/Request-for-router-replacement/m-p/3214056#M245918 Kurtler 2024-10-26T16:49:08Z