Thema "Betreff: faulty router" in Geräte

faulty router

Zahra_s — Thu, 10 Oct 2024 11:42:28 GMT

Hi 🙂

I've a faulty router. wifi module is not functioning and need to restart router every few hours.

aslo is not possible to change wifi configuration from admin panel.

how could request a replacement for that?

Best

RobertP — Thu, 10 Oct 2024 11:50:34 GMT

try a factory reset first

to do so press and hold the resetbutton with a paperclip for 20 seconds

Zahra_s — Sun, 13 Oct 2024 20:41:20 GMT

it helps for 2 days and now, wifi diconecting and ping is too high. internet connection is really unstable with wifi

Gelöschter User — Mon, 14 Oct 2024 07:34:29 GMT

If the router is broken, please call the customer hotline so it can be replaced.

0800/1721212

RobertP — Mon, 14 Oct 2024 07:57:19 GMT

and via lan cable the connection is stable?

Zahra_s — Mon, 14 Oct 2024 10:36:48 GMT

yes it's, i'm using lan for work for now. also connected temporary access point to it to solve the wifi issue

Zahra_s — Tue, 15 Oct 2024 09:16:12 GMT

unfortunately, not able to speak German. this is why asked here to find a solution

RobertP — Tue, 15 Oct 2024 09:31:50 GMT

support in english is available via WhatsApp

Zahra_s — Wed, 30 Oct 2024 13:11:46 GMT

I have called 2 times. they said will check soon but after 1 week nothing happens.

still using access point to connect to wifi.

what should i do. is there any email address or you are able to replace the router?

RobertP — Wed, 30 Oct 2024 13:37:38 GMT

as I already wrote, use WhatsApp

this is a customer to customer forum and nobody is able to replace your router here