Thema "Re: DSL router update" in Geräte

DSL router update

appliko — Sat, 28 Sep 2024 10:04:56 GMT

Good morning.

I'm a dsl customer using a rented 7590 from 2018. I would like to update to 7690. What is the best way to proceed ?

Any way today to use your own router ?

Re: DSL router update

MariaK — Sun, 29 Sep 2024 10:16:14 GMT

Hello appliko,

you can log in to your customer portal on our website and order the new Fritzbox 7690. If you need help with this, you are welcome to contact our customer support via our WhatsApp chat on 0172 1217212.

Best regards

Maria

Re: DSL router update

appliko — Sun, 29 Sep 2024 12:17:24 GMT

Thanks, will go this way. Thanks !

Re: DSL router update

appliko — Wed, 02 Oct 2024 20:08:46 GMT

Hi, so:

- I did follow the procedure online and I ordered the 7690

- I received it today

- I installed

Done ! Really nice.

Question: is the old 7590 now mine ?

Re: DSL router update

Peter_Co — Thu, 03 Oct 2024 07:41:17 GMT

If you don’t send the old one back within 2 weeks you will be charged for it, 60 Euro if I remember correctly. The Fritzbox then will be yours.

Re: DSL router update

appliko — Thu, 03 Oct 2024 10:55:34 GMT

Thanks. How to know for sure if, how and where to send it ? I have not been requested to send it back.

I did try whatsapp but is a bot and only German, cannot handle this question.

Re: DSL router update

Peter_Co — Thu, 03 Oct 2024 13:53:28 GMT

You should be able to print out a retoure label here:

https://www.vodafone.de/retoure/landing-page

At WhatsApp you have demand a „Kundenberater“ repeatedly until the bot gives up and forwards you to a human, support in English is available that way, too.

Re: DSL router update

appliko — Thu, 03 Oct 2024 14:46:37 GMT

Hi, thanks, as you said, got an human, label printed, going to drop at packstation. Thanks !

Re: DSL router update

appliko — Fri, 25 Oct 2024 20:45:48 GMT

UPDATE: 7590 did come back because serial number has not been recognized.

Issue is that it has been replaced by AVM when 2.4GHz wifi did stop to work (and Vodafone did not support).

So, how to proceed ? I have an email from AVM stating they replaced it, with reference to old and new serial numbers.

Also, still nobody formerly asked me to send it back.

What should I do ?

Thanks