DSL contract cancellation and rented equipment return

MariiaK — Tue, 18 Jun 2024 15:59:23 GMT

Hello there,

Today I tried to contact client service via phone, but unfortunately, they don't speak English and as I understood, the service can be provided only in German. Although it doesn't make a problem to open the contract and sell services.

I have two questions and maybe someone can help me with them:

1. According to the new law about TV services delivery and payment, my previous contract will be stopped on June, 26. New contract is signed and already active. Do I need to do anything else to be sure my previous contract will be cancelled from June, 26?

2. And how can I return my rented router back as with the new contract I received a new router. Thus the old one I don't need anymore.

Thank you, I will appreciate your any assistance!

Re: DSL contract cancellation and rented equipment return

MariaK — Wed, 26 Jun 2024 14:56:26 GMT

Hello MariiaK,

Unfortunately, only customer support can answer your questions. We do not have access to your customer account.

You can reach our customer support via WhatsApp. Our ChatBot TOBi will write you a few questions in German at the beginning, but once he has forwarded you to an employee, he will take over in English.

Please contact us via our WhatsApp chat on 0172 1217212

Best Regards,

Maria

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DSL contract cancellation and rented equipment return

Re: DSL contract cancellation and rented equipment return