Thema "Betreff: Für die Nichtrückgabe des Geräts wird eine Gebühr erhoben" in Geräte

Für die Nichtrückgabe des Geräts wird eine Gebühr erhoben

sp93 — Mon, 26 Feb 2024 08:29:23 GMT

In November last year I was informed that Vodafone was terminating the cable contract in my building.
Due to a personal emergency, I was out of the country at the time.
When I returned, I sent the device back by mail, but money was still deducted from my account. Can you please help?

Betreff: Für die Nichtrückgabe des Geräts wird eine Gebühr erhoben

Peter_Co — Mon, 26 Feb 2024 10:36:29 GMT

If it was a cable device you can contact support to get the money back. If it was a DSL device you will not get your money back. Contact support via one of the official support channels, preferably via WhatsApp. Keep in mind that support in English is not guaranteed:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292