Thema "Betreff: Request Router replacement" in Geräte

Request Router replacement

elsharkawi — Tue, 20 Feb 2024 07:45:36 GMT

I think the rented router I have (Technicolor CGA6444VF) is defective. For 2 days, it has been rebooting constantly (sometimes every hour and sometimes every 2 minutes). I've tried everything I can in hope of solving the issue:

Did a factory reset from the router's page
Did a factory reset using the pin from the router
Disabled Wi-Fi
Tried a different power socket
Changed the Ethernet connection port from the router

The customer service only speaks English, so I'm unable to request there. I work from home and my mobile network is not good indoors, so this is the only connection I have and it's heavily affecting me. Is there a possibility to replace the router as I really need this resolved?

Thank you for your help in advance.

Betreff: Request Router replacement

andreasabaad — Tue, 20 Feb 2024 08:58:28 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Request Router replacement

Kurtler — Wed, 21 Feb 2024 18:34:25 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp

Best regards Kurt