DOCSIS Offline

Anca29 — Tue, 19 Dec 2023 16:57:33 GMT

Hello,

Since 2 days ago I have problems with my internet connection, it worked fine for 3 years.

I have restarted the router and also reset it few times, but the INTERNET LED on it still stays RED and is blinking.

If I´m connecting on the router looks like DOCSIS is offline.

I also have unplugged/plugged the cables but nothing is solved.

Can someone help on this? Should I provide more information?

Thank you 🙂

Anca

Re: DOCSIS Offline

Chr1ssy — Wed, 20 Dec 2023 20:29:53 GMT

I'm sorry your connection isn't working as it should be.

We would be very happy to help you. Therefore we need another message from you on one of the following channels.

Best regards

Chr1ssy