https://forum.vodafone.de/t5/Ger%C3%A4te/new-router-delivery/m-p/3115933#M233046 <P>Hello team,</P><P>&nbsp;</P><P>I have changed my plan on 26 Oct 2023, and you sent me new router but still now I haven't received yet and when I checked the tracking no of packet (DHL ) it shoes me your packet arrived in store and it will delivered on 4 Nov 2023. and I have recevied one email (29 oct 2023)from your side that to submit the old router within 12 days, so how can i return the my old router without receving new router? I will get extra charge if old router will not receive to you?</P><P>Please see the below screen shot from DHL site.</P><P>Please let me know.</P><P>Amol</P> Wed, 01 Nov 2023 17:51:53 GMT Amol03 2023-11-01T17:51:53Z https://forum.vodafone.de/t5/Ger%C3%A4te/new-router-delivery/m-p/3115933#M233046 <P>Hello team,</P><P>&nbsp;</P><P>I have changed my plan on 26 Oct 2023, and you sent me new router but still now I haven't received yet and when I checked the tracking no of packet (DHL ) it shoes me your packet arrived in store and it will delivered on 4 Nov 2023. and I have recevied one email (29 oct 2023)from your side that to submit the old router within 12 days, so how can i return the my old router without receving new router? I will get extra charge if old router will not receive to you?</P><P>Please see the below screen shot from DHL site.</P><P>Please let me know.</P><P>Amol</P> Wed, 01 Nov 2023 17:51:53 GMT https://forum.vodafone.de/t5/Ger%C3%A4te/new-router-delivery/m-p/3115933#M233046 Amol03 2023-11-01T17:51:53Z https://forum.vodafone.de/t5/Ger%C3%A4te/new-router-delivery/m-p/3116092#M233068 <P>Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via<SPAN>&nbsp;</SPAN><A href="http://vod.af/Vodafone24hService" target="_self" rel="nofollow noopener noreferrer">Facebook</A><SPAN>&nbsp;</SPAN>or&nbsp;<A href="http://vod.af/vfservice" target="_self" rel="nofollow noopener noreferrer">Twitter.</A></P> <P>&nbsp;</P> <P>Best regards Kurt</P> Thu, 02 Nov 2023 12:38:31 GMT https://forum.vodafone.de/t5/Ger%C3%A4te/new-router-delivery/m-p/3116092#M233068 Kurtler 2023-11-02T12:38:31Z