Thema "Internet is not available in new connection" in Geräte

Internet is not available in new connection

EndOfLine — Thu, 05 Oct 2023 07:09:07 GMT

Hey,
I have bought Vodafone GigaZuhause 500 Kabel connection very recently.

I have received the Vodafone station via DHL along with instructions and activation code.
I followed the steps, set up the whole system via DSL and activated the subscription, but the internet is not available for last one week, the internet red light is still blinking.
I have called customer number and submitted my issue twice but no progress.
Please provide help.

Betreff: Internet is not available in new connection

Peter_Co — Thu, 05 Oct 2023 07:22:46 GMT

First: you have a cable connection - not DSL (totally different technology), so to avoid confusion when talking to support use the correct name. Support in English is available via the Twitter/X or Facebook contacts listed below. Report that „self-installation failed“, a technician will be sent to setup your connection.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Betreff: Internet is not available in new connection

EndOfLine — Thu, 05 Oct 2023 12:31:06 GMT

Thank you for correcting me, I went of facebook and messaged them 5 hours ago and there is no response from the other side. Is there any other way to get help?

Betreff: Internet is not available in new connection

Kurtler — Thu, 05 Oct 2023 13:49:36 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt