Thema "Betreff: Return router but forgot to add customer number" in Geräte

Return router but forgot to add customer number

Naz1 — Fri, 03 Mar 2023 20:22:28 GMT

So I did a really stupid mistake. I left Germany on the 27th Feb and a few days before I went to the shop to ask how to return my router and so I sent it off in the 24th. They gave me an address (am tower 222 in nurnberg). I sent the router away along with my cancelation letter seperately and today received a email saying please send router back within 14 days to another address. Now my dumb mistake was not including any sort of indication the box belonged to me! Not even a return address...according to the DHL tracking number it was received on 27th...so what happens now .my guess is it can't be identified as mine? Will I just have to pay for the router ? (Easybox 805). Sorry if this is the wrong thread.

Betreff: Return router but forgot to add customer number

Naz1 — Fri, 03 Mar 2023 20:23:57 GMT

I should point out in the email asking me to return the router it wasn't the nurnberg address but rather Marienfeld...

Betreff: Return router but forgot to add customer number

reneromann — Fri, 03 Mar 2023 21:17:49 GMT

In that case you might need to pay for the router - as you've sent it to a completely different company (Vodafone Cable instead of Vodafone DSL)...

Betreff: Return router but forgot to add customer number

Naz1 — Fri, 03 Mar 2023 22:46:45 GMT

which is pretty annoying because that's what the guy at the shop told me to send to 🙄...any idea how much it would cost? I saw only on one website (not Vodafone but more review thing) 100 euros?

Betreff: Return router but forgot to add customer number

reneromann — Fri, 03 Mar 2023 23:16:43 GMT

@Naz1 schrieb:

which is pretty annoying because that's what the guy at the shop told me to send to 🙄...

If he doesn't know your contract, he won't be able to give you all the details -- besides the fact that stores are just for selling and not a source for customer relations / customer service...

@Naz1 schrieb:

any idea how much it would cost? I saw only on one website (not Vodafone but more review thing) 100 euros?

Usually much less - depending on the age of the router.

If it'd be next to the 24 months, then only 35 € in accordance to the price list (InfoDok 120)...

The price that you saw is most likely the price for a completely new router...

Betreff: Return router but forgot to add customer number

Naz1 — Fri, 03 Mar 2023 23:40:24 GMT

He did because he was the one that helped me cancel my contract ..but that's fine..35 euros sounds ok to pay for my dumb mistake!