English speaking support needed - Modem replacement

Gözde — Sat, 15 Oct 2022 09:01:21 GMT

Hello, recently I’ve submitted to Red Internet & Phone 250 Cable contract. I received the modem. I can use internet with ethernet cable but couldn’t enable wireless connection.

We tried to
- Reset modem
- Enable guest wi-fi
- Different ranges such as 2.4 gHZ 5 gHZ
Even though we connect to internet via ethernet cable, IP couldn’t received from DHCP and we’ve been directed to unknown 169.254.x.x IP group

I’d like to kindly ask for a modem replacement.

Betreff: English speaking support needed - Modem replacement

Kurtler — Sat, 15 Oct 2022 11:07:29 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Vodafone Service - Startseite | Facebook

https://twitter.com/vodafoneservice

Best regards Kurt

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English speaking support needed - Modem replacement

Betreff: English speaking support needed - Modem replacement